Nordson Corporation , a global leader in precision technology, is seeking a highly motivated and talented Senior Associate, Help Desk/On-Site Support IT technician to join our team in Boyle, Ireland. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.
Summary of the role
Working as part of the EMEA Help Desk/On-Site Support team provide on-site and remote IT support for the Nordson Boyle and Galway facilities in Ireland. Also work as part of the UK/Ireland sub-team to provide remote IT support for the UK facilities and other EMEA Nordson locations when needed.
As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.
Role and Responsibilities

• Provide incident and problem resolution for all users with hardware, software and application problems.
• Respond to requests for technical assistance in person, via phone, electronically.
• Advise user/s on appropriate action/s.
• Follow standardized operating procedures.
• Log all help desk interactions.
• Redirect problems to appropriate resources.
• Identify and when needed escalate situations requiring urgent attention.
• Stay current with system information, changes and updates.
• Create knowledge articles and documentation as appropriate.
• Work with external vendors on IT related projects and issues as needed.
• Work with and be a part of our specialist IT Service Line Teams.

Skills and Qualifications

• University degree in the field of computer science and/or 6 plus years related work experience
• Additional experience may be a substitute for education.
• Effective English language oral and written communication skills, learning skills, customer service orientation, problem analysis, problem-solving, adaptability, planning and organizing, attention to detail, participate in continuous improvement, stress tolerance.
• Basic understanding of scripting technologies such as Office macros, Power Shell, Windows Scripting Host.

Travel

• Be able to use own vehicle to visit the Galway location on a regular basis, typically 1 or 2 times per month (mileage paid at Ireland Civil Service Rates).
• Occasional travel to other EMEA locations, for example in-person team meetings and projects.

Benefits
We offer a flexible work schedule, a comprehensive benefits package, and opportunities for growth and development. Our benefits include: Hybrid work; Employee Incentive Plan Pension scheme, with up to 5% contribution doubled by the company; Laya Healthcare; 20 days of vacation ; Bike to Work scheme; Employee Assistance Program; Education Assistance policy; Engagement Company days


About Nordson Corporate
At Nordson Corporation, we understand that diversity and inclusion are vital to our success, and we are committed to creating a culture of belonging for all employees. We are an equal opportunity employer and welcome candidates of all backgrounds, experiences, and perspectives to apply.

Our recruitment process is designed to identify the best qualified candidates for the role, and we are committed to ensuring a fair and equitable interview process. We are looking for candidates who have a passion for inclusion, diversity and equity, and the ability to contribute to a culture where all employees feel valued, respected, and included.
Interested?
If you are looking for an exciting opportunity to join a team that is dedicated to service the whole EMEA organization the best way they can and are looking for an organization which values an inclusive and diverse workplace, please apply online with your CV.

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