Carlton Hotel Dublin Airport
To deliver quality, with consistence, to all our customers
On Time, First Time, Every Time
Carlton Hotel is a luxury 4-star Hotel with a broad clientele base including business clients and Park-Sleep-Fly travellers. We are conveniently located next to the Airport and just five minutes from the M1 and M50.
We are recruiting for a Night Manager!
An exciting opportunity awaits you at our very busy property. The Night Manager role, a full-time position, does not arise very often so, if you are keen to further develop your skills and experience in the hotel sector, this just might be the role for you…!!
The Front Office Department at the Carlton Hotel Dublin Airport is the main liaison point between guests and the Hotel, as well as other Hotel departments. Activities such as guest check in/out, requests, and concierge services are handled here. The services provided by our Nights Team have a significant bearing on our guests' impression of, and experience with, the Hotel, so everything must always be at its very best.
The Person
We are interested in hearing from you if you are a friendly, genuinely caring person, eager to provide comprehensive, professional support and superb service to our internal and external customers. You will be passionate about maintaining and driving standards, always leading by positive example.
Why join our Team? We are offering you:

• A certified Great Place to Work, with great colleagues!
• A competitive salary/package
• Free meals while on duty
• Uniforms
• An IHF-sponsored Employee Assistance Programme (EAP)
• Free car parking (parking while on holidays if travelling from Dublin Airport)
• Free shuttle to and from Dublin Airport for employees whose bus goes to the Airport
• Employee engagement initiatives – e.g. free yoga classes, fitness programmes
• Training and development – opportunities for internal and external training
• Annual Social Events – Christmas Party, Summer BBQ, etc.
• Annual Tax-saver and Bike to Work scheme offered to all eligible employees
• Health-related benefits after the qualifying period of service

The successful applicant must:

• Have at least 2 years previous, relevant, Night Manager experience, ideally with a comparable-sized 4*/5* Hotel
• Possess a willingness to learn, as training will be provided
• Possess very strong operational, and administrative skills, with a demonstrated ability to manage a team, including training, mentoring, and coaching
• Have a calm, efficient, professional, and organised approach to your work, particularly when dealing with customers and colleagues
• Strong motivation, and excellent communication and interpersonal skills, both written and verbal, with the ability to build relationships and work collaboratively with others, always presenting yourself, your Department, and the Hotel in a professional manner
• Possess excellent written and spoken English for this key customer-facing/interfacing role
• Have a business-minded, customer-focussed mindset, always seeking opportunities to maximise sales and profitability, allied with a commitment to providing excellent service
• Demonstrate the highest level of attention to detail, with the ability to maintain high standards even under pressure
• Have a comprehensive working knowledge of all Hotel operations/Departments and of MS Office and PMS software. Knowledge of MEWS would be an advantage
• Be able to work as part of a Team or on your own initiative
• Have the ability to successfully manage multiple tasks and priorities in a fast-paced environment
• Be flexible as regards shift work patterns (as our operation covers Monday to Sunday)
• Have a good standard of health / level of fitness, and be capable of, and comfortable with, physical activity
• Ideally, be aged 25+ (for insurance purposes) and possess a clean B Driver’s License as a minimum. Holding a clean D1 Driver's License, and being up-to-date with your CPC certification/training, would be useful but is not required

Specific responsibilities in this role include:

• Knowing, understanding, and competently carrying out your duties to the Department's quality and operating standards as laid down in the standards of performance and/or in accordance with your training. Reviewing and improving the standards if/as required, in conjunction with the Front Office Manager
• Overseeing and managing our night time operations, providing excellent hospitality, and ensuring a smooth, prompt, and efficient service to all our guests
• Line Management and leadership of the Night Team, ensuring they are trained, motivated, and engaged
• Undertaking performance management if/as required
• Being professional and courteous in the fulfilment of your role, including when dealing with guests and supervising/managing colleagues
• Building and maintaining relationships with guests, customers, agents, and other stakeholders
• Being fully familiar with our products and services (bedrooms, meeting rooms, outlets, packages, special offers, corporate rates), local amenities, events taking place locally, etc.
• Acting as a key liaison between guests and the Hotel, as well as engaging with other Hotel departments
• Seeking to maximise our guests’ experience and enjoyment, anticipating their needs and proactively managing/exceeding their expectations. Handling guests' complaints and queries to resolve them as they arise/promptly and efficiently
• To ensure compliance with the RSA policy/training
• To correctly post any charges incurred e.g. laundry, room service, bar and restaurant charges. To communicate with the relevant parties if/as required
• Assisting with maintaining and enhancing Rooms Division profitability, upselling where possible and also managing the Departmental budget/costs
• To ensure all corporate/guest requests and other relevant information is confirmed with the client/guest and communicated to all relevant Departments in a clear and timely manner
• Adhering to security, cash, banking, and key control procedures at all times and complying with the billing/credit policy
• To implement new systems and technologies as needed, to improve efficiency and customer service
• Ideally, bringing forward initiatives and innovations for consideration
• Undertaking recruitment activities if/as required
• Ensuring that you always behave appropriately, treating everyone with whom you engage with dignity and respect
• Ensuring that you maintain the highest possible standard of personal hygiene, uniform, appearance, body language and conduct at all times
• Ensuring that all Company policies and procedures are understood and followed, particularly with regard to Health and Safety and emergency procedures, and that all regulatory requirements are met
• Producing financial and other admin-related reports if/as required
• Where you hold the correct license, to safely transfer guests between our Hotel and Dublin Airport when required

Job Types: Full-time, Permanent
Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Cloghran, Dublin, CO. Dublin: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• How quickly could you start with us, if offered employment?
• What would be your salary expectations?
• How would you like to see your career progress over the next (say) 1-2 years?

Experience:

• Night Manager: 2 years (required)

Language:

• English (required)

Licence/Certification:

• B Driving Licence (preferred)

Work authorisation:

• Ireland (required)

Work Location: In person