30/08/2024

• Act as a point of contact for students, tutors and other members of the team, dealing with enquiries and providing support
• Work with a team of tutors to ensure the smooth delivery of weekly tutorial sessions
• Assist with induction events and prepare information packs for incoming students
• Sensitively deal with student requests for learning support and mitigating circumstances
• Prepare programme reports for iheed and accrediting university committees
• Assist with marketing, as and when required, to promote increased applications and high retention rates
• Take responsibility for the maintenance of accurate student records, including liaison with the Registrar’s office of the relevant accrediting university
• Organise the receipt, collation and distribution of student assignments/projects for marking by internal and external examiners
• Co-ordinate the receipt, collation and distribution of examination papers between iheed, accrediting University and External examiners
• Production of letters and results transcripts to be sent to students

• Educated to degree level or above
• Experience in an education / education administration role
• Evidence of effective team working
• Experience of maintaining clear and accurate records
• Flexible and open to change as this role will change and evolve as iheed continues to grow
• Strong organisation and communication skills to work persuasively and tactfully with an international team of tutors and staff
• Ability to meet tight deadlines on their own initiative
• Strong interest in supporting learners
• Excellent written and oral communication skills
• High level of accuracy and a methodical approach to work
• Sensitivity of working with people from a wide range of cultures
• Good IT skills including word processing and spreadsheet packages
• Adaptable and flexible, with the ability to learn new skills quickly
• Customer focused, with a friendly and helpful attitude