QA Manager
Location: Dundalk, Ireland
About Us
Intact delivers perfect-fit software solutions that elevate the businesses of our customers. Powered by our customer-focused, collaborative and innovative team of Intacters, our software is used by more than 2,500 businesses worldwide.
Continuously innovating since 1992, our open and trusting environment has created lasting relationships. Intact's founders and many of our first team members are still a core part of the organisation. Intacters drive our culture and success and our goal is to inspire, support and help them to develop – and enjoy – their careers.
Intact was honoured in the Deloitte Fast 50 for the fourth year running in 2020. To stay future-focused, we are always looking for dynamic team players who are customer-focused and share our enthusiasm for technology. If this sounds like you, then come elevate your career at Intact.
Scope of Role
As the QA Manager you will be responsible for the planning, co-ordination and execution of all QA activities ensuring that our products meet the highest standards of quality and performance. You will manage a team of QA Engineers and will be responsible for maintaining a positive, innovative and productive culture whilst implementing best practices. You will collaborate closely with the development, product and support teams to deliver robust and scalable solutions to our customers.
Key Responsibilities

• Manage the daily activities of the QA team including workload management, performance reviews and skills development.
• Define and implement the overall QA strategy for product testing ensuring alignment with business objectives and industry best practices.
• Ensure timely identification, tracking and resolution of software defects in co-ordination with development teams.
• Manage the development and execution of automated and manual tests to ensure comprehensive test coverage for all product releases.
• Oversee test case design, test planning, test automation strategy and execution
• Drive continuous improvement in test automation frameworks and tools to reduce manual testing efforts and accelerate release cycles.
• Collaborate closely with developers and other stakeholders to understand business requirements, technical specifications and customer use cases.
• Provide seamless communication between the QA team, development and customer support teams ensuring smooth product delivery and to resolve issues timely and effectively.

Knowledge and Experience

• Proven work experience in software quality assurance with at least 3 years in a leadership role
• Strong knowledge of software QA methodologies, tools and processes particularly with ERP systems testing.
• Strong understanding of the Software Development Life Cycle and Agile development methodologies.
• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
• ISTQB Advanced

Personal Specification

• Excellent leadership and team management skills with a track record of building and leading successful QA teams
• Strong decision making, problem solving and analytical skills.
• Excellent written and verbal communication skills with the ability to communicate across all stakeholder groups
• Strong organisational, interpersonal and time management skills within an Agile software development delivery environment
• Ability to work under pressure and meet tight deadlines within a fast-paced environment

Benefits and Culture
Our perfect fit ethos extends to our Intacters, ensuring that our roles, environment, benefits and progression paths are geared toward their professional and personal development.
As noted, Intacters drive our culture. Our i Social group organises a number of Intact social events and activities throughout the year, such as summer BBQs, golf outings, charity hikes and more.
In addition to a competitive salary and a robust social calendar, we offer a great range of benefits including:
Healthcare: Your health and well-being matter to us. Intact offers private healthcare to its employees.
Flexibility: Our flexible working plan helps Intacters to manage a better work-life balance.
Pension Plan: Intact contributes up to 5% of an Intacter's salary, helping them plan for the future.
Exercise Reimbursement: Whether it's a gym or a golf club membership, we support the efforts of Intacters to keep active.
Holidays: Intact offers 25 days of paid leave, plus statutory bank holidays.
Job Types: Full-time, Permanent
Benefits:

• Additional leave
• Company events
• Company pension
• Private medical insurance
• Sick pay
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person