Mount Carmel Community Hospital (MCCH) is a Transitional Care Unit. This unit provides ongoing medical monitoring, rehabilitation or re-enablement to patients following an acute hospital stay. Mount Carmel Community Hospital is there to help patients with their expressed desire to make a speedy recovery and return home.

We are now hiring for a full time Receptionist to join the team!

As Receptionist, you will be the first point of contact for Mount Carmel Community Hospital. The Receptionist will offer administrative support across the organization, as well as welcoming and greeting people who visit. The Receptionist will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Multitasking and stress management skills are essential for this position. You should be able to deal with multiple priorities in a timely and effective manner.

The role includes working alternate weekends. This is a rolling roster.
Week 1 = Mon/Tue/Sat/Sun (36 hours),
Week 2 = Wed/Thurs/Fri (30 hours)

Purpose of the Role:
The Reception role will consult with the Director of Nursing and Administrator on a day-to-day basis and serve as a crucial point of contact for any administrative area concerning the Nursing Home.

Responsibilities

• Answering all telephone queries in a pleasant and professional manner
• Respond to enquiries by posting out information packs on Mowlam Healthcare
• Refer all walk-in queries to the manager on duty and provide information packs where necessary
• Ensure reception area is kept tidy for all visitors and families of residents
• Ensuring all policies including and most importantly Schedule 5 policies are kept up to date and signed by new staff members.
• Assist the administrator in arranging training and give notifications to staff
• Stock Control of stationary
• Control of inputting the Nursing Home rosters on TMS (Time Management System)
• Operating the Bank of Ireland system for credit card payments
• Ensuring all updated policies are printed and filed appropriately to include the HIQA folders
• Assist with agency log when and if applicable
• Ensure all rooms have a current residents guide
• Candidate Manager – ongoing monitoring of applications for recruitment
• Use the Three text communicate tool
• Assist the Director of Nursing in correspondence and documentation
• Carry out admin tasks and filing as requested

What are the qualifications/skills needed?

• Proven experience as a Receptionist, Front of House or similar role.
• Proficiency in Microsoft Office Suite.
• Hands-on experience with office equipment (e.g., printers, scanners).
• Professional attitude with excellent attention to detail.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude.
• Fluent in both oral and written English.
• Relevant qualification in Office Administration is a plus.

All posts are subject to satisfactory references, medical and Garda vetting.

Note
This job description is intended to give the post holder an appreciation of the role and the range of duties, it does not attempt to detail every activity. Given the nature of the work, it must be stressed that maximum flexibility is required to work in MCCH.
Specific tasks and objectives will be agreed with the post holder periodically by the Manger