Role Introduction:
The AA is on an exciting growth and transformation phase and is seeking to recruit a Recovery Driver to support the Roadside & Rescue team in providing best in class customer service to our customers.
This role will form part of the dynamic Roadside team and will report to the Roadside Operations Managers.
As an AA Recovery Driver, you will contribute to the effective operation of the AA’s Member Services by attending the scene of an AA member’s breakdown. You will be responsible to recover vehicles as directed by our Rescue Centre in a timely and safe manner as laid down by AA.
Shift working is a requirement of this role including weekends and bank holidays.
Key Responsibilities:
The primary responsibilities and focus areas for this role will include the following:
· Collect and deliver B2B and B2C vehicle as directed by our Rescue Contact Centre.
· Be fully compliant with regard to CPC and Drivers hours.
· Be fully conversant with all communication systems used within the Patrol Force Operations and ensure that all communication is maintained to the standards required by the AA.
· Maintain to a high standard of serviceability in cleanliness any AA vehicle, tools and equipment used for individual use.
The Candidate should have the following:
Minimum qualifications, experience & skills
· Must have full clean driving licence class of B + C.
· Up to date full CPC’s and Digital Drivers card.
· Minimum 2 years’ experience driving an HGV or previous Recovery Truck experience.
· A good knowledge of RSA legislations regarding vehicle checks and Tachograph requirements.
· Will be rostered to work 40 hours a week, 5 out of 7 days each week.
· Will be available for overtime for peak periods outside of those rostered hours.
· Flexibility on both sides is the key to making this contract work.
Additional Required Key Skills & Attributes:
· A passion for the motor industry and for delivering amazing customer experience taking pride in your role with the AA
· A positive can-do attitude, high energy and an eagerness to excel in everything they do
· A strong work ethic and highly committed individual with a proven track record of delivering successfully to deadlines and KPIs
· An excellent understanding of systems and processes operated within this environment.
· Excellent planning and organisational skills.
· Ability to engage and converse successfully with customers of all types and deal with all customer matters professionally and effectively
· Quick-thinking problem solver who is proactive in anticipating issues or suggesting new developments
· Exceptional interpersonal, communication and teamwork skills, and ability to influence and develop relationships with individuals at all levels of the organisation.
About the AA
The AA (Ireland) is Ireland’s premier motoring organisation, established over 110 years ago. Best known for AA Membership and roadside rescue, our trained mechanics in the AA Patrols fix 8 out 10 breakdowns on the side of the road, 24/7, 365 days a year.
In addition to our expertise on Irish roads we are also one of the country’s leading insurance providers. Our track record of providing reassurance, support and innovative thinking is unrivalled, finding the cover that best suits our customers, at the best possible price. We provide AA Membership, AA Car Insurance, AA Home Insurance, AA Home Membership and AA Travel Insurance.
In 2020 the AA was purchased by Further Global Capital Management and is on an exciting growth and transformation journey. The AA currently employs approximately 470 employees.
More information on the AA is available on our website: https://www.theaa.ie
Job Types: Full-time, Permanent
Pay: €39,150.00 per year
Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• Gym membership
• Sick pay

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift
• Weekend availability

Application question(s):

• Do you have any additional driving Licence?

Licence/Certification:

• Manual Handling Certificate (preferred)
• CPC (preferred)
• C Driving Licence (preferred)

Work Location: In person