• Develop, communicate and maintain underwriting policy and procedures.
• Design and maintenance Home and Motor insurance products
• Understand and ensure adherence to regulatory requirements such as the Consumer Protection and Data Protection codes.
• Conduct scheduled reviews and refreshes of policy documentation, including proposal forms, statements of fact, schedules, underwriting guides, and policy summaries.
• Design and conduct training for stakeholders following major policy refreshes to ensure that all changes are clearly understood.
• Serve as an escalation point for technical referrals from EUT, RUT and Claims.
• Monitor adherence to underwriting procedures and manage breaches where they arise.
• Adjudicate on complaints, including FSO complaints. Ensure that complaints are recorded and addressed in line with agreed procedures
• Proactively engage and ensure open and ongoing communications with all stakeholders.
• Be proactive in identifying ways to improve products, processes and procedures to help make us more efficient and effective in what we do.

• CIP, ACII or FCII qualified
• A minimum of 5- years experience in the insurance industry dealing with Home, Motor and Fleet Home lines of business
• Excellent communication and negotiation skills
• Commitment to continuous improvement of quality and efficiency
• Ability to work on own initiative

• A relevant third level or professional qualification
• Experience of Fleet / Retail Motor / Home Insurance
• Experience of having served as an escalation point in respect of technical queries
• Experience in communication to, and leadership of, people or teams
• Experience in dealing with customers and formulating high quality written responses
• Experience of having been part of a project team in implementing business initiatives