Ireland Job Openings

PrepayPower

Sales Advisor - Broadband Retention

Dublin

FULL TIME

October 22, 2024

Prepay Power is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.
With almost 500 employees and growing, Prepay Power is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.
About This Role:
We are seeking a Retention Advisor who will work in our Broadband Customer Retention Team on a full-time basis at Prepay Power head office. This role is better than ever before, with our new and improved salary and commission structure!
Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve. Excellent communication skills are needed for this role. working within a sales role is preferable but not essential.
We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Prepay Power.
Your New Role Responsibilities:

Help customers to reduce their energy costs and ultimately their costs
Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
Handle calls from customers who are looking for a better energy offer
Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
Build friendly customer relationships in order to minimise customer churn
Support with mentoring and coaching for our junior sales team
Ad hoc phone-based activities as required
A suite of Retention tools available to encourage customers to stay with Prepay Power

Essential Experience & Skills to Succeed:

Previous Broadband Retention experience
Excellent interpersonal, problem solving and relationship management skills
Experience working within a sales role

What we offer

OTE €45,000 with uncapped earning potential
€28,000 basic salary, increasing to €30,000 after successful probation
Hybrid working after successful probation
‘Pay per sale incentivisation structure
Incentivised Mentoring Programme
Realistic progression structure
Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation

Career Incentives & Benefits

Competitive salary & bonus structure
Pension Contribution Scheme
Prepay Power Health Insurance Group Scheme & EAP with Laya Healthcare
Great career progression opportunities in a growing company with strong market growth
Fast-paced and friendly team environment
Continual training and development
Annual leave, increasing with service.
Prepay Power Staff Tariff
Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
Established CSR, Wellness, and Social Committees, and great social events.
Refer a Friend Scheme
Tax Saver Travel Tickets & Bike to Work Scheme

Prepay Power is an Equal Opportunity Employer. We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We’re looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers. We encourage applications from people with diverse backgrounds and experiences.
Prepay Power’s mission is to give people total control and complete transparency over their energy costs. Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.
Our approach is customer-driven. We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland’s highest-rated energy supplier.

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