Responsibilities

• Leverage customer engagement strategies to build solid relationships with clients. Act as a subject matter expert on industry and competitive knowledge that includes current and emerging trends.
• Own the day-to-day management for newly onboarded & existing clients, execute of campaigns, and coordinate with internal resources for execution of core tasks.
• Pursue optimizations to deliver quota expectations, drive campaign-level budget upsell and optimization opportunities that align to ROI goals of the client and drive incremental revenue, and leverage internal insights and tool-directed tactics to inform and prioritize upsells and optimisations, seeking to drive swift implementation.
• Be a fluent advocate of the Microsoft Advertising, educate clients on how the Microsoft Advertising platform and existing features help them to reach their business goals and execute on budgets, ensure regular client engagement with the Microsoft Advertising platform, and aim to reduce client reliance on AM for routine tasks. Utilize all available readiness and insights to ensure fluent advocacy of the Microsoft Advertising and One Microsoft story.
• Ensure timely and proactive management of client escalations by effectively leveraging Account Executive and internal partner network to resolve day-to-day technical and account escalations and revenue blockers and partner with account team to submit actionable feedback on product, tools and processes through relevant channels.
• Continually strengthen Microsoft Advertising and Digital Media Industry expertise, take personal accountability for career and personal development.
• Create a collaborative, trust-based work environment where differences in communication style are considered, and the perspectives of others are respected and valued and demonstrate Microsoft’s culture of inclusiveness and diversity at all times. Contribute to the success of others by promoting mutual learning.

Qualifications

• Relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
  • OR Bachelor's Degree in Sales, Marketing, or related field AND relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising)
  • OR Master of Business Administration (MBA) Degree in Sales, Marketing, or related field AND relevant work experience (e.g., Sales, Advertising, or Marketing with a focus on digital advertising).
  • OR equivalent experience
• The role will be for the Nordics market and therefore fluent English is required.
• Experience in online media or Search Engine Marketing Sales and Service experience.
• Experience in Search, Display and/or Programmatic Advertising.

• Second Nordic language or Dutch would be an advantage.
• Proven ability to understand client needs, create and deliver customized, data-driven client-focused pitches and solutions.
• Proven track record of exceptional performance, high productivity, communications skills and meeting deadlines.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.