Are you committed to delivering a world class service to customers?

Do you have a proactive approach and a positive can-do mind-set?

Are you an excellent communicator, with the ability to take on multiple tasks in a constantly changing environment?

Come and join the successful and ambitious Maersk Customer Service team in Du Blin!

This role is great for an individual who thrives within a fast paced, performance driven environment, within the F.A.C.T (FMCG/Automotive/Chemical/Tech) vertical. With exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.


This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.

To be considered for this role, candidates must have the existing right to live and work in the UK.

Key Responsibilities

• You will actively build strong relationships and gain an understanding of a customer’s business; service needs and drivers.
  
• Ensure that solutions are clearly defined and agreed with the client and achieve these both independently and through team members.
  
• Working with your own customers, you will be their escalation point; owning their issues and engaging relevant stakeholders to facilitate timely and effective solutions.
  
• Delivering proactive customer service by keeping in regular contact with your customers by phone, regular service reviews and face to face meetings.
  
• To deliver a cost-efficient customer service solution, continuously identifying both operational and financial process improvements, whilst meeting or exceeding the client agreed Key Performance Indicators (KPI’s).
  
• Support with new client implementations and any additional product solutions.
  
• Where there is a risk to the customer experience, you will address and fix the root cause - constantly seeking ways to improve our service.
  
• You will reduce the need for service recovery by anticipating and solving problems before they happen.
  
• You will use your relationship with your customer base to increase revenue, by growing our share of wallet and promoting added value services.
  
• You will be a support and escalation point to the tea, drive the integration strategy.
  
• Work with the leader on upskilling the team and drive team engagement.
  

We are Looking For:

• Knowledge of shipping, supply chain or logistics industry
  
• A strong customer service background, with proven success in your current role.
  
• A strong commercial awareness; able to secure sales through service whilst maintaining a cost consciousness and optimization mindset.
  
• A good process understanding and continuous improvement mindset, you should have strong analytical skills and digital proficiency.
  
• Excellent stakeholder management – interpersonal and communication skills.
  
• Motivated by achieving results, and accustomed to high performance KPIs (Key Performance Indicators)
  
• With the ability to use rigorous logic and methods to solve difficult problems with effective solutions, you will be someone who can eliminate roadblocks and maintain focus.
  
• Someone who can lead by example and has proven success delivering results within a team, you should be approachable and willing to invest time in others.
  
• Excellent Stakeholder management-, interpersonal-, and communication-skills
  
• With a self-starter mindset, you will be well-organized and can work under pressure whilst keeping quality in focus.
  
• To be considered for this role, you must have the existing right to live and work in the UK/Ireland.
  

What we offer:

• 25 days annual leave with the option to buy or sell 5 days
  
• Annual bonus and pension scheme
  
• Family-friendly benefits and retailer discounts through our partner Benekits.
  
• Access to our Employee Assistance Program with free access to mental and financial health tools.
  
• For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
  
• Whilst the role is advertised as full-time we would be happy to discuss possible flexible working options.
  

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