Senior Investor Services Representative

Job Number:
3247241

POSTING DATE: Oct 25, 2024

PRIMARY LOCATION: Europe, Middle East, Africa-Ireland-Ireland-Dublin

JOB: Fund Services

EMPLOYMENT TYPE: Full Time

JOB LEVEL: Associate

DESCRIPTION

Responsibilities of a Senior Investor Services Representative include:

• Providing day-to-day investor services to both the Fund Manager and the investors in the fund.

• Meeting the delivery of services to clients against a pre-agreed service level agreement.

• Keeping line management appraised of operational issues in a timely manner.

• Act as a primary contact point to the fund manager for investor related information.

• Act as a contact point for fund investors.

• All communication with investors and fund managers must be professional and compliant with the Firm’s communication policies.

• Ensure that procedures, policies, and processes are adhered to.

• Gain an understanding of all funds across the team in order to provide coverage when required.

• Ensure client month-end deliverables are being met.

• Provide money movement notification to the client (s) and prepare wire instructions for money movements for investor activity.

• Assist with the distribution of investor reporting such as statements, contract notes, offering documents, K1’s, PFIC’s, month end estimates.

• Collaborate with IS operations team to assist with order related queries.

• Collaborate with internal departments such as legal, compliance, accounting to address client needs and resolve complex issues.

• Participate in the onboarding process of new clients.

• Be an active participant in client meetings.

• Proactively identify and act on opportunities to improve current processes to meet the changing requirements of our clients, to improve efficiency, or to reduce risk.

• Ensure an awareness of and adherence to the key TA controls at all times.

• Ensure that line management are made aware of any client or operational issues in a timely manner. This will include escalating for action as well as escalating for information.

• Be an established point of contact with client IS contact.

• Identifying system enhancements that reduce operational risk, create operational efficiency, or improve customer service.

Work on projects /Ad-hoc tasks as required.

QUALIFICATIONS

• Prior experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator. Alternative experience may be considered.

• An aptitude for client service.

• Good administrative and organisational skills with a particular focus on accuracy and attention to detail.

• An ability to work under pressure and an ability to cope with increased workloads at month-end.

• Demonstrate team player qualities within the investor services team.

• An ability to work as part of a global team.

• An ability to use key financial systems and other IT tools.

• A strong knowledge of the core processing and reporting functions.

• Knowledge of hedge fund processing is a strong advantage.

• Knowledge of Irish Regulated Funds such as UCITS, ICAV’s is desirable but not essential.

• A third level qualification / college degree – preferably in a business or numerical discipline.

• Self-motivated with the ability to work independently as well as part of a team.

• Strong verbal and written communication skills.