• Provide country specific knowledge to help shape and guide our:
  • Approach to change
  • Global policy creation
  • Configuration of the VMS tool
  • Selection of MSPs, Master Vendors, and Preferred Suppliers
• Fully engage on current-state discovery and future-state design for EMEA region
• Provide critical on-ground support for all EMEA change management activities
• Promote the new program to our stakeholders and triage client concerns back to project team
• Provide direct support during program go-live and hyper-care phase

• Provide regular coaching and direct support to enable a world class client experience
• Promote an ongoing commitment to continuous improvement and a culture of innovation
• Develop strong relationships with the MSP delivery team and their regional account leadership
• Ensure MSP is adhering to the terms of their agreement (SLAs, KPIs, etc.)
• Review operating reports and activity metrics to understand trends and bottlenecks
• Participate in quarterly business reviews
• Help identify and quality new suppliers, in collaboration with Pfizer Strategic Sourcing
• Participate in supplier scorecards and optimization planning with the MSP and Strategic Sourcing
• Monitor and support resolution of high-risk or complex HR/ER workforce issues
• Ensure timely resolution of client escalations, consulting with Legal, Security, Compliance, etc.
• Keep the MSP aligned to Pfizer’s global program roadmap and objectives at all time

• Conducting regular audits of the regional program operations (transactions, invoices, data)
• Ensuring the highest level of compliance with all local laws and employment regulations
• Monitoring high-risk vendors or workforce situations, escalating to Program Director as needed
• Utilizing performance improvement and/or risk mitigation plans as necessary (vendor level)
• Stay in tune with changes to local laws which may impact the program
• Inform and consult with the Global Program Manager accordingly

• Develop relationships with key stakeholders and client groups within the EMEA region (site leads, managers, etc.)
• Anticipate customer needs and ensure that they receive the best possible service from providers
• Identify customer problems and coordinate with the best resources to deliver solutions
• Regularly assess and respond to client education and training requests

• Partner with MSP, Legal, Compliance, PX (HR) and others to deliver trainings and material
• Utilize Voice of Customer (VOC) surveys and forums to evaluate their experience
• Develop plans and drive forth change to constantly improve our service delivery
• Develop and execute program marketing campaigns to promote awareness and adoption

• Promote VMS reporting and dashboard capabilities to customers, providing demos as needed
• Ensure awareness of VMS product deployments and upgrades to impacted customer groups
• Raise attention to country specific VMS defects or customer issues, tracking to resolution
• Provide regular feedback and support to Global Director for continuous technology improvement

• Pfizer Workforce Solutions (the global team on which you are included)
• Strategic Sourcing (S2P, Diversity, Execution teams)
• People Experienced (“PX”) (Recruiting)
• Security (Site, Digital)
• Compliance
• Legal

• 8+ years’ experience in a leadership role within the contingent workforce in the EMEA region
• Experience in a large corporate environment, preferably a global blue-chip company
• Proven record of delivering new contingent workforce programs and driving client adoption
• Strong knowledge of employment laws/regulations for contingent labor (see in-scope countries)
• Practical experience selecting, managing, and motivating third party labor suppliers
• Excellent communicator, able to convey complex ideas in an easy-to-understand manner
• Excellent listening skills, able to utilize emotional intelligence in everyday workplace interactions
• Exudes a positive get-it-done attitude, able to motivate delivery teams towards success
• Comfortable having difficult conversations, balances fairness with accountability
• Adept at working across functional teams in a matrixed environment to deliver solutions
• Ability to negotiate and influence internal and external stakeholders
• Comfortable creating and delivering presentations, trainings, and other speaking events
• An analytical thinker, able to understand, develop, and improve workflows and practices
• Exhibits independent discretion and control while also informing and escalating appropriately
• A spirited team player, able to drive global objectives into the local operations
• A transparent operator with a compliance mind-set who will always “do the right thing”
• Able to travel 20% for short trips to in-scope countries on a regular basis
• Strong working knowledge of Microsoft Word, Excel, Power Point, Outlook, and Teams
• Life Sciences or Pharmaceutical experience preferred but not required

• Minimum: Bachelor’s degree from accredited 4-year university, MBA a plus
• Certifications (not required, but a plus): CCWP, PMP, LEAN, Six Sigma

Global Procurement