Responsibilities

• Drive research and UX practices that ensure diversity, equity, and inclusion in our product making decisions.
• Build and execute impactful research plans that provide broad market views and deep customer insights needed to inform our product strategy and growth goals.
• Derive insights from quantitative and qualitative data, complementing other research that you will conduct on your own or in partnership with other researchers and stakeholders.
• Continuously inform the product roadmap using customer data (qualitative and quantitative). Key to this accountability will be identifying gaps and customer pain points, as well as potential customer delighters.
• Land impact broadly from your customer-focused knowledge by working across engineering, design, and marketing disciplines.
• Perform ongoing UX Health studies to evaluate and improve the user experience.
• Communicate research findings in clear and compelling ways to all levels of the product team, with the ability to explain methodology, insights, and design recommendations.

Qualifications

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND User Experience Research experience
  • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND User Experience Research experience
  • OR Doctorate in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND User Experience Research experience
  • OR equivalent experience
• Relevant domain experience within technology sector.
• Experience supporting digital product teams and leveraging research methods impacting both product direction and detailed experience design.
• Experience understanding user needs relating to product making.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.