Service Administrator - Workplace Technology
We are a well-established family-owned Irish company in operation since 1984 located in Sandyford, Dublin 18. We specialise in workspace solutions, in that we offer a full turn-key solution to all office requirements across workplace technology, commercial interiors, stationery and office supplies.
As we celebrate 40 years' in business in 2024, we are seeking to expand our technical team.
Our workplace technology service team proactively support our large client base of public sector, corporate and commercial businesses and SME's nationwide.
Bizquip specifically focus on creating a "smart workplace" environment for our clients. We advise, supply and support workplace technology solutions which enable effective collaboration, automation, and digitalisation.
We provide a complete managed service of workplace technology solutions including:
- Managed print services
- Audio visual & video conferencing technologies
- Business process automation and document workflow solutions
- Collaboration - Cloud based Desk & Meeting Space booking & Visitor Management platforms
- Smart workplace technology - Building & occupancy analytics and digital signage
We are seeking to hire a Service Administrator to join our experienced technical team of 18 specialists to assist in providing our clients with superior service delivery.
Role Requirements:-
Call handling, logging calls via phone and email for clients
Provide 1st line support to clients with minor technical queries over the phone (continuous training will be provided)
Managing clients inbound service requests via phone / email
Assigning jobs to the engineering team and scheduling technical client visits.
Liaising closely with field operations / engineers and sales teams
Order management of stock replenishments and various Workplace Technology solutions
Candidate Requirements
- Minimum of 2 years relevant experience in a fast paced, customer service / technical environment
- Strong working experience of Microsoft Office products
-Excellent telephone manner
- Assertive and confident, able to build rapport with customers and team of engineers and technical architects
- Ability to be flexible willingness to learn and implement new skillsets.
We are eager to meet people with a strong work ethic and people who take pride in their work. Salary will be negotiable based on experience. This is a full-time position, Monday – Friday from 9am – 5.30pm
Job Type: Permanent
Pay: €30,000.00-€35,000.00 per year
Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Free or subsidised travel
• On-site parking
• Store discount
• Wellness program
• Work from home

Schedule:

• Holidays
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Sandyford Business Park, Dublin 18, CO. Dublin: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• Sales administration: 2 years (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: Hybrid remote in Sandyford Business Park, Dublin 18, CO. Dublin
Reference ID: Service Admin