Sheehy Motor Group is currently welcoming applications for the role of experienced Service Advisor based in our dealership in Carlow working between 30- 40 hours per week, Monday to Friday.
We are looking for a highly motivated individual to join our aftersales team and in return we offer an excellent opportunity to develop your career with one of Ireland’s premier motor retailers.
As an experienced Service Advisor you will be responsible for providing excellent customer service and managing the service and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.
Key Responsibilities:

• Assist in the day to day administration and management of our busy Service Department
• Liaising with customers in a courteous and professional manner, anticipating their needs and always exceeding their expectations
• Appointment bookings, Job scheduling and liaising with our customers and internal departments
• Maintaining up to date progress of customer vehicles undergoing service and/or repair
• Advising and agreeing with customers on additional work or costs
• Ensure customer vehicles are ready at the agreed day /time and explain to the customer all the maintenance and report work completed
• All other relevant administration in relation to the end to end process for servicing and maintenance of customer vehicles including systems input, invoicing and daily management of ‘work-in-progress’
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the vehicle and associated service requirements
• Maintain product and technical knowledge across the Audi range of passenger cars
• Work with our After-sales teams to ensure agreed targets and deadlines are met

Person Specification

• Strong relationship builder and team player
• Exhibit excellent customer service and communication skills.
• Be self-motivated, with the ability to multi-task, prioritise work and meet deadlines.
• Be Flexible and adaptable to change.
• Possess Positive ‘can do’ attitude.
• Problem solver with a solutions mindset
• Be efficient, with excellent organisational skills and attention to detail.
• Possess strong administrative and IT skills
• Ability to work well in a team environment
• Flexibility regarding working location-Carlow/Kilkenny

.Key Competencies

• Minimum of one to two years’ experience in a similar role within the Motor Industry
• Prior experience within the Mercedes Benz or VW network would be a distinct advantage.
• Possess a strong technical understanding.
• Prior experience with bodywork estimated would be a advantageous.
• Be fluent in verbal and written English.
• Knowledge of ADP Kerridge would be a distinct advantage
• Full Clean Driving Licence

Why Work for Sheehy Motor Group

• Competitive Salary- depending on experience & qualifications
• Opportunity to work with a very exciting & prestigious brand & a highly professional Aftersales team
• 22 days Base Annual Leave & Increased entitlements after 5 and 10 & 15 years
• Ongoing training & career development
• Life Assurance
• Employee & Family Wellness Program
• Staff Discounts
• Company Social Events
• Free Parking
• Cycle to Work Scheme
• Uniform Provided

Job Type: Permanent
Pay: €30,000.00-€35,000.00 per year
Benefits:

• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• Please tell us why you are interested in this position ?

Experience:

• Service Advisor: 1 year (required)

Licence/Certification:

• Drivers Licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person