Ireland Job Openings

G4S Secure Solutions IE

Service Desk Administrator

Dublin

FULL TIME

October 24, 2024

G4S Secure Solutions Ireland are currently seeking an experienced Service Desk Administrator to join our lively Service team, within our Fire & Security Systems business. This position is full time permanent, with a competitive package on offer.
Role Responsibilities, inclusive of but not limited to:
  • Promote G4S Secure Solutions and all its products and services
  • Liaise Engineers, Business Development Managers & Customers with the Fire & Security Division
  • Receive and respond effectively and take responsibility for customer calls and emails identifying source of problems and assigning appropriate Engineer
  • Deal with all customer requests i.e.. reports and certification etc.
  • Manage Customer contracts, initiate and change where required
  • Plan and schedule contracted maintenance/ reactive/ commission work in accordance with maintenance agreements and customer requirements
  • Manage the purchase order requests, sales orders and invoicing processing engineers work report
  • Utilise all available systems for the management of Operations when required
  • Provide regular reports on activities that will enable management plan strategic and operational direction for the Service/Fire & Maintenance team
  • Provide back up for general administration & ad-hoc administration duties
  • Support sales and installation teams when required
  • Liaise with Monitoring Centre
The Ideal Candidate:
  • Excellent communication & interpersonal skills
  • Planning & organising skills
  • Problem solving ability
  • Flexibility
  • Results focus
  • Customer focus
  • Ability to work to tight deadlines
Job Types: Full-time, Permanent
Benefits:
  • Bike to work scheme
  • Company pension
  • Work from home
Schedule:
  • Day shift
  • Monday to Friday
Experience:
  • Billing: 1 year (required)
Work authorisation:
  • Ireland (required)
Work Location: Hybrid remote in Ballymount, Dublin D12 T651
Reference ID: SDA1
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