Ireland Job Openings

G4S Secure Solutions IE

Service Desk Administrator

Dublin

FULL TIME

October 24, 2024

G4S Secure Solutions Ireland are currently seeking an experienced Service Desk Administrator to join our lively Service team, within our Fire & Security Systems business. This position is full time permanent, with a competitive package on offer.
Role Responsibilities, inclusive of but not limited to:

Promote G4S Secure Solutions and all its products and services
Liaise Engineers, Business Development Managers & Customers with the Fire & Security Division
Receive and respond effectively and take responsibility for customer calls and emails identifying source of problems and assigning appropriate Engineer
Deal with all customer requests i.e.. reports and certification etc.
Manage Customer contracts, initiate and change where required
Plan and schedule contracted maintenance/ reactive/ commission work in accordance with maintenance agreements and customer requirements
Manage the purchase order requests, sales orders and invoicing processing engineers work report
Utilise all available systems for the management of Operations when required
Provide regular reports on activities that will enable management plan strategic and operational direction for the Service/Fire & Maintenance team
Provide back up for general administration & ad-hoc administration duties
Support sales and installation teams when required
Liaise with Monitoring Centre

The Ideal Candidate:

Excellent communication & interpersonal skills
Planning & organising skills
Problem solving ability
Flexibility
Results focus
Customer focus
Ability to work to tight deadlines

Job Types: Full-time, Permanent
Benefits:

Bike to work scheme
Company pension
Work from home

Schedule:

Day shift
Monday to Friday

Experience:

Billing: 1 year (required)

Work authorisation:

Ireland (required)

Work Location: Hybrid remote in Ballymount, Dublin D12 T651
Reference ID: SDA1

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