The Company
Air-tastic Entertainment Centre is a exciting Inflata Ninja Adventure Centre, Ten Pin Bowling alley, Gaming arena and Adventure Golf concept. Air-tastic forms part of the leisure portfolio who also operate other leisure brands such as Funky Monkeys Children's soft play concept with multiple locations throughout the UK and Ireland.
Due to expansion our new leisure and entertainment concept will bring dynamic and fun facilities to the leisure market and offers a unique experience and will continue to look for opportunities to develop the concept while growing. We offer extensive Inflatable and Ninja activities as well a ten pin bowling alley, space themed Adventure Golf course with a licensed restaurant facility. It is an exciting and dynamic new venue for adults, teens and families which provides fun for all with anything from a round of Bowling or Adventure Golf, Ninja obstacle courses, birthday parties or corporate events.
Already a market leader the vision for the business is to continue to develop a successful brand throughout NI and ROI.
Air-tastic have the ethos of creating a fun and inspiring customer experience. Customer service, safety and overall experience will take centre stage and therefore be the main emphasis for the team.
The Person
We are seeking an experienced leader comfortable at working to support the management team with the responsibility of our Entertainment Centre. They must be a motivated individual who demonstrates inspirational skills to engage people and customers at all levels. It is vital that they are a clear communicator who is professional and can provide an exceptional customer experience throughout.
Strong implementation skills and leading by example are key; as well as being able to demonstrate initiative and acceptance of accountability. The supervisor will have the ability to keep a cool head under pressure, and lead the team smoothly through any challenges that may arise throughout the day to day.
They will have Human Resource knowledge; theory and in practice, as well as being results driven to achieve all auditable and KPI measures. Knowledgeable and experienced in providing the high levels of health and safety are an essential requisite.
As a supervisor you will be responsible to the Duty Manager. It will be up to you to support the management team in managing the centre and team using your experience and skills and the in-depth training you will receive.
The Role - Main responsibilities
Deliver exceptional customer service and inspire your team to deliver the same exceptional standards.
Develop, train and coach a reliable team and motivate them to a level of competence, clarifying and delegating direct responsibility of their role throughout each day or week
Manage individual and team performance and standards through continual review and communication.
Support the management team to manage all overheads, stock, team schedules, labour control and all other elements affecting the profitability of the business in accordance with business targets and KPIs.
Maximise all areas of sales revenue and continually challenge yourself and your team with business targets.
All Cash handling, card transactions, banking and transaction/sales reporting.
Manage upkeep and condition of all equipment and premises ensuring prompt remedial action as required.
Ensure the correct and continual use of all company procedures, systems and documents.
Following company guidelines plan and implement localised marketing and promotional initiatives by engaging the resources available.
Maintain a safe and harmonious working and customer environment and ensure the highest standards of hygiene and health and safety.
Essential Criteria
Experience /Skills/Attributes

• Significant solid 2 years+ management experience in a fast paced, customer focused Retail/Leisure/Hospitality/Catering sector.
• Catering experience is desirable but not essential.
• Evidence of people management, training and development and on the job coaching and support.
• Full Accountability and responsibility for business or sales targets or KPIs in current and previous roles.
• Strong communication, organisation and Leadership skills.
• An approachable and enthusiastic manor and a can do attitude.
• Computer literate and knowledge of working within a cash handling environment.
• Be able to make decisions using own initiative but involving relevant assistance where necessary.
• Previous experience of working with extremely high standards in customer service, quality, hygiene and good knowledge of maintaining a focus on health and safety in the work place.
• Be confident in dealing with and had previous experience in dealing with performance management.
• Be fully flexible and prepared to take accountability of the uninterrupted opening hours of the business.
• Be fully committed, passionate, reliable and dynamic in fully engaging in our Company Ethos, and treating the business as your own.

Desirable Criteria

• Full Driving License
• Catering Experience
• Trained in First Aid

Additional Information:
Salary circa €28,000 - €32,000
Full training will be given for the role
Due to the nature of the business the successful applicant will normally be required to work weekends and late nights as these are the busiest periods for the business.
Successful applicants will be contacted via email and will be invited to the interview stage.
Job Type: Permanent
Salary: Up to €29,000.00 per year
Work remotely:

• No

Job Type: Permanent
Pay: €28,000.00-€32,000.00 per year
Experience:

• Hospitality: 2 years (required)

Work Location: In person