ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, support and befriending, housing with support, and the application of assistive technology. We have a network of staff and more than 6,000 volunteers across the country We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

ALONE as an approved housing body is now recruiting a Tenancy Office to manage its Dublin properties.
This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater. By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

The Tenancy Officer will be responsible for managing ALONE’s portfolio of properties and will deal with all aspects of housing management including property viewings, allocations, lettings, rent collection, and customer care for tenants in a responsive, efficient and quality manner.

Reporting relationships
The Tenancy Officer will report to Head of Finance

Responsibilities

• Allocations and Lettings:
• Manage the allocation of properties from vacancy to reallocation within agreed time frames;
• Prepare, plan and manage pre-tenancy and conduct accompanied viewings including interviewing and assessment of prospective tenants
  • Oversee the letting process, including the administration of tenancy agreements and registering new tenancies with the Residential Tenancies Board;
  • Assist tenants with Rent Supplement applications and advise prospective tenants of their rights and responsibilities with respect to their tenancy agreement.

Tenant Relations:

• Build and maintain positive relationships with tenants, addressing concerns, and ensuring a harmonious living environment
• Addressinformal and formal complaints brought to ALONE’s attention; and
• Manage all reports of anti-social behaviour in line with agreed procedures.
• Ensuring timely rent payments and monitor and address rent arrears, implementing payment plans, and, if necessary, initiating legal actions for non-payment.
• Conducting regular inspections of residential properties to:
• Identify and address health and safety hazards;
• identify any maintenance or repair needs;
• Ensure that properties are well-maintained and comply with agreed standards; and
• Identify breaches of regulations.

Policy development and enforcement:

• Review and maintain ALONE Resident’s handbook;
• Implement housing policies and regulations to maintain a safe compliant living environment for all tenants;
• Ensure all tenancies and rent agreements are enforced
• Ensure that up-to-date and accurate information is maintained and recorded on IT systems;
• Furnish written reports as and when required; and
• Make applications in relation to grants and funding as required.

Essential skills & experience

• Hands on experience of social housing tenancy services including assessments, allocations and tenancy supports;
• Minimum 2yr years proven experience in customer service operations;
• Able to maintain the highest standards of confidentiality, discretion, and respect;
• High-level communication skills both written and verbal;
• The ability to network and negotiate effectively with individuals and groups, within ALONE and outside; and
• A full clean driver’s license and access to a car is essential.

• Experience of working with vulnerable people
• Good computer literacy, excellent organisational skills, budgeting, report writing, managing meetings and multi-tasking is desirable.

• Detail-oriented with ability to drive process and procedure improvements.
  
• Self-motivated person who is committed to ALONE’s mission is essential.
• Able to maintain the highest standards of confidentiality, discretion and respect is essential.
• Understanding of the not-for-profit sector would be beneficial.

Extra Benefits

• Salary €35,000

• 35 Hour week (core hours 9-5) –Full-time employees can enjoy a 35-hour working week.
• Annual Salary Reviews
• Pension Scheme -after 12 months service
• Time Off in Lieu

• Mileage Policy in place for applicable roles

• Death in Service - after 6 months’ probation successfully completed.
• Travel Saver Schemes
• Annual Leave -All full-time employees have 24 days annual leave which increases to 25 after 2 years in service.
• Sick Pay Scheme -after 6 months’ probation successfully completed.
• Bike to Work Scheme
• HSF Partnership
• Paid Maternity & Paternity Leave –Available to Employees after 18 Months of service.
• Horizontal Transfer Opportunities
• Comprehensive Training & Development
• Bespoke Induction Programmes
• Progression Opportunities
• Further Education Opportunities
• Employee Assistance Programme -ALONE provides a 24hour support programme for all our Employee’s.
  • GP telephone Advice
  • Virtual Doctor
  • Private Prescription Service
  • 6 structured Counselling/ Emotional Wellbeing Service
  • Legal Helpline

The closing date for applications is Monday 28th October 2024.


ALONE is an equal opportunity employer.


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