HOURS 6:30 - 2:30 & 10:30 - 7:30


What Do We Want?
You will always communicate with courtesy.
You will have the ability to work efficiently under a high-pressure environment.
You will be a good communicator both written and verbal - actively listening, questioning, expressing self clearly & concisely.
You will have great Customer Service skills.
You will have a positive "can do" attitude.
You will be approachable to all colleagues.
You will have a keen eye for detail.
You will have a positive and proactive approach to work.
What your day will look like
You will be responsible for prompt query resolution for all customers - Phone / Email
You will be responsible for your own e-mail inbox and group inbox also
You will communicate any issues to various internal departments e.g., transport, warehouse, customer services
You will update internal system with details of shortages / delivery issues communicated by carriers / drivers
You will carry out Customer Billing using correct customer discrepancy codes as per customer SLA's working to billing deadlines
You will complete Customer Book In's, updating internal systems and advising transport / carrier of details
You will create and arrange uplifts and ensure they are completed to customer satisfaction
You will ensure all PODs are returned as per customer SLA - collaborating closely with carriers to ensure same
You will be responsible for Month End & Period End Close offs as per customer timelines
You will generate POD reports - work with team to ensure that all POD's are noted and scanned
What skills do you need for this role?
You must be eligible to legally work and reside in Ireland
Strong administrative skills
Strong Microsoft Excel skills
Strong diligence and accuracy of data input
Strong Communication Skills both verbal and written
Ability to prioritise workload and deliver to deadlines
Team Player
Flexible and proactively uses own initiative
Completer/Finisher - follow through tasks, queries to completion.
Who We Are
We are the largest independent Irish provider of Logistics, and Sales and Marketing. Our company values represent all our combined views and feelings about who we are and our culture here at Primeline. Our values are Respect, Excellence, Courage, Teamwork and Results, and these values determine how we behave when doing our job, working with our teams and when dealing with our many customers and principles. Our business is diverse and well cultured, with over 50 different nationalities and 5 different generations working side by side every day.
What We Do
We move 1 million boxes per week, we have over 1 million square foot of warehousing and we employ over 600 employees across the Group, from warehouse operatives, transport drivers, field sales representatives and many support roles based in our Head Office located in Ashbourne, Co. Meath. Primeline is multifaceted, and we operate across many industries including FMCG, retail, pharmacy, media, automotive, print, ambient food and technology and we provide cutting edge supply chain solutions to companies operating in Ireland. We currently service over 4500 retailers.
Where We Are Going
We continue to develop our leadership teams to ensure that Primeline remains a place where people want to come to work every day, and a place where people can learn and strive towards their future goals. We will continue to create an environment where people can be at their best. Retaining our current customer blue chip companies and multinational brands and growing new business by providing best brand execution which will be key to our success. We will uphold the best relationships and partnerships with our customers, and we will continue to drive a values-based culture.