Customer Engineer Support

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Job Description:


Joining HPE in a graduate role is an excellent opportunity for a self-motivated, proactive individual to grow with us and help us drive our continued success globally.

Location: Ra'anana, Israel

What you’ll do :

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
  
• Integrate technical knowledge and business understanding to create solutions for customers.
  
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
  
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
  
• Participate in Customer Expectation management as part of escalation process.
  
• Build relationship with management in assigned accounts.
  
• Sets expectations with customers based on defined parameters.
  

What you’ll need:

• Basic knowledge of company products and services offerings.
  
• Communicate effectively to technical level and first-level management within an organization.
  
• Active listening skills and ability to adjust messages to audience level.
  
• Problem-solving skills (proactive, reactive and creative based on clearly defined procedures.
  
• Conceptual understanding of IT environments.
  

What we’d prefer you bring:

• The drive to seek out what’s next and to deliver exceptional results
  
• A collaborative, solution focused spirit and overall sense of urgency
  
• The desire to embrace new ideas and fresh thinking and seek out ideas different than your own
  
• Experience as an active leader on campus who strives to make a positive impact on the world
  
• Comfort with working in a hybrid (virtual and face-to-face) environment
  
• Exceptional communication and presentation skills and the ability to ask smart questions
  

What you can expect from us:

• Initial extensive onboarding to support you with adjusting into the role
  
• Ongoing learning and development throughout the duration of the program
  
• Be mentored by at least one senior member of the team and after two years in the program you can grow into a true professional with valuable relationships and international working experience
  
• Competitive salary and great benefits
  
• Great work-life balance including hybrid working and Wellness Fridays initiative
  

At HPE, we’re:

• Human Rights Campaign’s 2023-2024 Corporate Equality Index
  
• Great Place to Work’s Best Workplace for Parents 2023
  
• Fortune 100 Best Companies to Work For® 2024
  
• Ethisphere World’s Most Ethical Company 2024
  
• The Civic 50 Honoree
  
• JUST Jobs Leader 2024
  
• Forbes 2024 America’s Best Employers For Diversity
  
• America's Most Just Companies 2024
  
• Fortune Best Workplaces in Texas™ 2024
  
• Bay Area's Best Places to Work 2024
  

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (Iaa S), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.


Job:
Services Job Level:
Entry
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.


HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.