• 4+ years of computer hardware troubleshooting and repair experience and 3+ years of computer networking experience;
• High school or equivalent diploma;
• Able to lift/move up to 20kg equipment on a daily basis;

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Key job responsibilities

• You will interact with stakeholders across EMEA, so English language proficiency is essential
• Working to meet SLA’s against assigned trouble tickets via a directed workflow.
• Being first line touch point for hardware troubleshooting and technical issues.
• Performing regular server hardware repairs(drives, motherboards etc).
• Carrying out routine network, server hardware and OS related repairs.
• Working with cross-functional teams on a regular basis to complete routine work.
• Engaging with Smart Hands in POPs.
• Adhering to security and safety best practices in the data center.
• Participating in Data Center power & cooling events.
• Participating in team meetings for metric analysis and daily/weekly goals achievement.
• Identifying and help create documentation for use globally.
• Identifying and help create process improvements relevant to the data center environment.
• Performing server upgrades, rebuilds, scheduled works as required.
• Interacting with third party vendors & contractors.
• Contributing to the development of other team members.

A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

About the team
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Experience working in a colocation data center facility

• 3+ years of Linux operating systems experience
• Knowledge of fiber optic and copper cabling standards, testing equipment and troubleshooting methodologies
• Formal certifications such as MSCA , CCNA or others.