Italy Job Openings
Belmond Management
Concierge Season 2025 - Splendido, a Belmond Hotel
Portofino
November 7, 2024
Become part of a caring team of professionals striving for excellence. At Belmond we look for effortlessly engaging characters, whose personality, humour and charm shine through, creating a culture for unscripted and instinctive service and genuine human connection.
For the next season, we are looking for a Concierge for the next season (spring/summer 2025) to join our Concierge team.
The ideal candidate is willing to provide authentic, luxury experiences in world-renowned destinations to our guests, demonstrating care, confidence and curiosity. He/she is passionate about service and willing to grow professionally.
He/She will Report to the Front Office Manager.
Main duties & responsibilities:
- Warmly welcomes guests and visitors upon arrival and makes them feel cared for and attended to
- Ensures that the guest luggage is carried from arrival point and delivered to room and upon departure collected from room on check out, following LQA standards; Run errands for guests as and when required.
- Handle all messages, mails and parcels for guests and also for employees, ensuring they are delivered at the appropriate time in a professional manner
- Understands customer needs and provides them with personalised solutions by suggesting activities and facilities/services provided by the hotel. Answers and redirect phone inquiries in a timely and respectful manner following LQA standards Assists guests who need information, offering restaurant recommendations and arranging transportation, excursions etc
- Provides information about local features such as shopping, dining, nightlife, and recreational destinations
- Acts as a “liaison” between guests and all departments necessary including the kitchen, housekeeping, etc
- High school diploma; degree in hotel management or relevant field will be a plus
- Minimum 2 years of previous experience in the same role
- Fluent in English, a third language is a plus
- Good interpersonal and communication skills
- Ability to focus attention on details and be able to organise, prioritise, and follow up
- Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs
Other Requirements:
- Effective and punctual written and verbal communication in order to update relevant colleagues and department.
- He/she exhibits the ability to successfully work together united within a group whilst showing respect and willing to share information and skills. He/she is willing to continuously develop him/herself.
- He/she should be accurate and precise in all duties and checks carried out. He/she demonstrates a sense of urgency and take ownership of one’s tasks and responsibilities.
- He/she deals with multiple tasks and alters behaviour/priorities as changes occur and remains calm in pressurised situations.
Belmond and you:
- We offer seasonal Labour contract according to C.C.N.L. Settore Turismo - Level 4, Front Desk Agent
- Start date: April 2025 to End date: November 2025, with the aim of a continuous collaboration over subsequent seasons at Splendido and a career path.
- Salary as by CCNL + increase based on seniorirty and skill level (superminimo), separate payslip for 13°,14° and TFR
- Welfare incentive based on quality goals
- Accomodation in our staff house including breakfast
- Bus ticket as benefit for the contract period; staff cantine
- Discovering Belmond programme, which offers team members complimentary accommodation at Belmond hotels, discounted rates for our trains, cruises and safaris, and discounted food and beverages
- Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with 46 remarkable properties.The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.
- Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.
- Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.
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