Customer Operations Specialist

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This position reports to

EL Customer Operations Manager

Your role and responsibilities

The Customer Operation Post Sales Specialist is the first point of contact for ELSB/ELSP customers and business partners of the Electrification in Italy for Post Sales Request. Reporting to the Post Sales Team Leader and using your customer service skills and knowledge, you will aid the Customer Operation team by reacting to customer inquiries. The work model for the role is: #LI-Hybrid You will be mainly accountable for: • Delivering effective solutions to customers with return /administrative queries by coordinating with internal resources to resolve the issue • Monitoring the status of the request • Ensuring that inquiries are resolved and providing assistance in any necessary escalation • Supporting the customer and act with integrity during the post sales activities. • Ensuring a positive customer experience by giving them regular updates and clarification, manage a correct flow with internal stakeholders • Observing the overall process and trends across inquiries and identifying improvement areas • Supporting Sales, Credit and other internal stakeholders in resolving open billing disputes to ensure the payment of invoices by customers.

Qualifications for the role

• Ability to demonstrate your experience to take ownership of customer issues
• You are qualified in using SAP, Sales Force and Excel.
• You are passionate about an agile and proactive approach with strong written and spoken communication skills
• You are at ease communicating in Italian and English

What's in it for you?

• Benefit from an open and solution-oriented work culture
• Play a part in anticipating, sensing and responding to technology trends
• Enjoy a supportive and solution driven team environment

More about us

Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #My ABBStory For further info: Gaia Pinto, Talent Partner