Description of Main Activities/Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products, services, and promotions.
• Assist customers with orders, returns, refunds, and troubleshooting.
• Resolve customer complaints and issues, ensuring satisfaction.
• Maintain accurate customer records and update CRM systems.
• Collaborate with other departments (sales, technical support, etc.) to ensure customer needs are met.
• Follow up with customers to ensure their issues have been resolved.
• Stay up-to-date on company policies, products, and services.

Requirements:

• Education: High school diploma or equivalent (a degree is a plus).
• Professional Skills: Knowledge of customer service processes in manufacturing or distribution companies. Ability to manage orders and clients. Experience in route planning is high appreciated.
• Experience: At least 2/3 years of experience in the role.
• Language Skills: English language knowledge is a plus.
• Computer Skills: Proficiency in Microsoft Office Suite. Familiarity with any CRM software is a plus.
• Behavioural Requirements: Strong relation and communication skills, both verbal and written. Excellent problem-solving abilities. Ability to multitask and handle high-pressure situations.