Italy Job Openings
BÜCHI Labortechnik
Customer Support Representative
Cornaredo
FULL TIME
August 7, 2024
Customer Support Representative
-
Type:Full-time
- Manage, support and coordinate the order management process for both sales and service; including from quote to invoice, returns, warranty, quality issues, pricing, order status and product availability.
- Communicate with customers via phone, email, and web to respond to routine inquiries and resolve concerns
- Answer order, product, and service questions to the best of ability using the tools provided
- Use and update SAP and Salesforce according to the process guidelines (opening of service cases and control the service reports and conversion in SAP, data input and management of maintenance contracts)
- Define, in cooperation with service engineers, activities and communication to customer
- Maintain the highest level of professionalism, integrity, and honesty to promote a positive BUCHI image
- Excellent verbal, written communication skills with a strong interest in interacting directly with customers by phone, e Mail, and e Chat
- Skilled at developing and maintaining effective working relationships
- Displaying a positive, confident attitude and accepting ownership for individual results
- Strong organizational and time management skills
- Good in both written and oral English, experienced in Microsoft Office, Salesforce or equivalent CRM/ERP
We offer you a challenging and rewarding job in a dynamic company with attractive employment conditions. You will be part of a highly qualified team, with good working relationships and development possibilities.
Would you like to join our team and contribute to Büchi Italia success? Please send your complete application to italia@buchi.com.
BUCHI Italia s.r.l
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