Field Service Technician

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This position reports to

Service Team Leader

Your role and responsibilities

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB standard processes, quality standards, and safety guidelines. Each day, you will deliver quality customer service to satisfy customers. You will also showcase your expertise by displaying clear understanding of the sense of urgency and care in your own area of responsibility. The work model for the role is: #LI-Onsite This role is contributing to the Robotics and Discrete Automation – Service and Digital Platform Business Line in Sesto San Giovanni (MI). You will be mainly accountable for: • Restoring the functionality of the robots, dealing with electrical, mechanical and software problems and filling out a detailed service reports. • Informing the Field Service Coordinator and the Sales Engineers about possible technical improvements seen/discussed with the customer on-site. • Providing technical support via emails/phone from the office. • Using the company’s IT tools to record support and service activities. • Complying with the company’s Safety and Integrity procedures and standards.

Qualifications for the role

• You have diploma/degree in a technical field, preferably in mechanics, electric/electronics, information technology;
• You have willingness to travel extensively (by car, mainly in Italy);
• You have a good knowledge of Windows, Word, Excel;
• You have a good knowledge of English language, both written and spoken.
• You have strong analysis skills and the right attitude for problem solving. You are able to manage repair visit on-site alone and you are comfortable managing the relationship with the customer.

What's in it for you?

• Get exposed to cutting-edge technology in Robotics and have a visible impact on the future
• Evolve in your career: through trainings and our Open Job Market, your career development continues!

More about us

ABB Robotics & Discrete Automation Business area provides robotics, and machine and factory automation including products, software, solutions and services. Revenues are generated both from direct sales to end users as well as from indirect sales mainly through system integrators and machine builders. www.abb.com/robotics We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #My ABBStory For further info: Davide Lippiello, Talent Partner