Italy Job Openings

The Social Hub

Front Office Host

September 5, 2024

Come reimagine hospitality with us as our new super host of our Florence Belfiore location!
Your Mission Should You Choose To Accept It…
We're opening our third Social Hub in Italy and second one in Florence, well known for its majestic Renaissance heritage while looking at the future. Located in a bustling neighborhood and surrounded of local bars, restaurants & shops and a few steps from the Centre of the city, The Social Hub Belfiore will operate around 549 rooms, a Boulevard with commercial activities, a thriving co-working community, restaurants and a 7.000 sqm rooftop with a pool and green areas. We're so much more than just a hotel. Are you ready to reimagine hospitality with us and establish TSH in the heart of the Florentine community? We're looking to onboard someone by December 2024.
As our Front Office (Community) Host, you'll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you're providing a flawless check-in or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. You know everything about our products and how to (cross-)sell these to our guests. And it's because of you that everyone who enters our Florence Belfiore-location will become a raving fan of TSH instantly!
In Case You Don't Know Who We Are:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You'll Do

You make sure everyone gets a warm welcome as soon as they walk in
You'll help our guests at our self-check-in kiosks (we have no reception desk)
You'll help with managing new and existing bookings, all while providing the best service
You'll be a secret concierge to the city, answering all of your guests' questions about the best places to visit, eat, shop or party
Tidy home's a happy home. You'll make sure everything is spick and span in all areas and ready for the following shift
You'll help our guests with any requests or demands regarding our facilities (you may even pick up some new tech skills along the way!)

Who You Are

You have a flexible, hands-on, motivated and positive approach
You're an octopus that loves to get your dexterity skills into action
You have a background in hospitality, preferably in a hotel environment
You love responsibility and handle stressful peak periods like a pro
Fluent in English – Know any other languages? The more the merrier!
Hard working, responsible and a "let's do this!" mentality
You're a European citizen or legally allowed to work in Italy

What We Offer

The opportunity to work at a dynamic, multi-national company. Not just another hotel - we're a game changing innovator, challenging every convention and defining the future
The chance to learn and grow in your role with the potential for future growth
Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.

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