We are seeking a skilled Operations Lead to aid our organization in scaling. In this role, you will work directly with the CEO, overseeing our organization’s ongoing operations and procedures.
You'll be working mainly between Dubai and Italy; you are also open to moving your work location frequently according to the company development plan.
Other work locations may include the US (NYC) and the Netherlands (Amsterdam).

Your responsibilities will include:

General Operations:

• Assisting the CEO in daily operational flow
• Coordinating the timeline and execution of growth activities in marketing, product, and tech development with the CEO
• Remotely supervising the Italy-based operations teams (Content team, Product design team, Supply chain & logistics team)
• Checking status advancement, aiding in hiring, mentorship, and coaching

Designer's Management:

• Managing customer support and designer support
• Acting as a liaison between the designers and the supply chain in Italy
• Structure the work of a small team of remote customer service agents
• Supervising and improving customer success operations
• Managing VIP designers and top performers of the platform

Admin & Finance Operations:

• Assisting the CEO in weekly administration flow
• Overseeing all operational workload concerning the administration of our three companies (US, NL, ITA) These will include fiscal mgmt and compliances, monthly p&l of the group, balance sheet of the 3 entities, general cost control, and financial overview.
• Support CEO in fundraising through preparing documents, presentations, and reports for existing shareholders and future investors, coordinating the data room, and participating in meetings with shareholders.

Organization & People:

• Assisting the CEO in all organizational needs
• Improving the organizational framework of the company
• Assisting other Alive Shoes team leaders with hiring and interviewing potential candidates
• Shaping the culture of the company
• Directly assist in the creation of new offices or organizational units
• Set-up temporary work locations suitable for team sprint sessions and meetings
  

The successful candidate will be an open-minded doer, with excellent organizational and leadership skills, great communication skills business acumen, and great energy.

Key requirements include:

• Minimum 4 years of work experience in an international e-commerce company, big tech company, leading agency, consultancy firm, big fashion or lifestyle company, or a post-seed startup
• BSc/BA in relevant field; MSc/MBA is a plus
• Demonstrable competency in project management, customer success, operations, administration
• Experience in the fashion industry is a big plus
• Experience in the tech industry is a big plus
• Experience in managing administrative tasks in international companies is a big plus
• Proven passion and knowledge in the fashion-technology area
• Experience of 1 to 5 years of working abroad
• You are a traveler of the world and are super-flexible and fast to navigate new environments
• You master the main collaborative online tools and can seamlessly work remotely with the different teams
• Professional proficiency in English
• Professional proficiency in Italian