Italy Job Openings
Belmond Management
Guest Service Correspondent Villa San Michele, a Belmond Hotel - Italy
FULL TIME
August 24, 2024
Reports to Head Concierge.
Main duties & responsibilities:
- Assist the Concierge preparing a list of next day services, taking care of Guests reservations and providing information
- Assist Guests to introduce interesting sightseeing activities, local and cultural events as well as shopping experience.
- Handling Guest’s correspondence about all their pre-arrival requests, giving always the best solution and the best advice to rend a memorable stay, according to the company policies and procedures, maintaining high standards at all times
- Responsible of providing to each Guest a warm and efficient arrival and departure process
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Identify guest needs and provide information regarding policies, services and amenities
- Maintain our digital concierge database
- Knowledge in operating key, phone, internet and other systems as needed
Competencies required
- Effective communication: She / He communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Uses and interprets non-verbal behaviours to enhance understanding;
- Emotional intelligence: She / He shows the ability to control and express ones emotions and to handle interpersonal relationships;
- Collaboration: She / He is able to work together within a group whilst showing respect and willing to share information and skills. She / He is willing to continuously develop him/ herself;
- Drive results: She / He demonstrates pride in delivering exceptional and consistent high levels of service to internal and external customers by anticipating and exceeding their expectations. Demonstrate a sense of urgency and take ownership of one’s tasks and responsibilities;
- Adaptability: She /He accepts change and participates in new programs and processes. She / He is willing to learn new skills and keep up to date with developments in the department. She / He deals with multiple tasks and adjusts behaviour / priorities as changes occur and remains calm in stressful situations;
- Attention to detail in terms of content and accuracy;
- Possess excellent organizational skills;
- Able to maintain the strictest confidentiality at all times with regard to guest and personnel related matters.
- Professional experience in Front Office Department in a five star or deluxe hotel.
- Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.
- Excellent knowledge of the Microsoft Office suite (Word, Excel, Power Point, Publisher).
- Professional experience in Front Office Department in a five star or deluxe hotel.
- Fluency in Italian and English is a must; knowledge of a third language, especially French, is a plus.
- Excellent knowledge of the Microsoft Office suite (Word, Excel, Power Point, Publisher).
Benefits
Seasonal Labour contract according to C.C.N.L. Settore Turismo (stagione 2024)
Tutti i CV devono essere inviati comprensivi di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso.
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