Italy Job Openings

Armani Hotel Milano

Guest Communication Agent (Telephone Operator)

FULL TIME

August 26, 2024

Armani Hotel Milan, 5 stars luxury hotel located in the heart of the famous Milan fashion district, is looking for a Guest Communication Agent to join our Lifestyle Department.
The knowledge of Chinese is considered a plus in order to obtain the job.
MAIN RESPONSIBILITIES:
  • Answer phone calls in an efficient and friendly manner.
  • Handle guests’ requests in an appropriate manner.
  • Accept and deliver wake-up calls, messages and facsimiles in a timely manner.
  • Assist colleague in running daily reports for department.
  • Constantly be up to date regarding expected arrivals and departures.
  • Maintain positive guest and colleague interactions in a good working relationship.
  • Support demonstrating and reinforcing Armani’s Values and Culture Characteristics.
  • Ensure punctuality is kept at all times.
  • Deal with enquiries in person or by telephone.
  • Take appropriate steps in emergency.
  • Receive and attend to outgoing calls: local, trunk and international.
  • Be always updated about special programs and events in the hotel and in the city in order to recognize and respond to guests needs.
QUALIFICATIONS AND EXPERTISE:
  • Previous experience in similar and/or related fields in a 5* Hotel.
  • Reading, writing and oral proficiency in English, Italian and additional languages desirable (Chinese or Arabic).
  • Good knowledge of the attractions and events in Milan.
  • Excellent communication and organization skills.
  • Working computer skills and knowledge.
  • Able to work calmly & confidently under pressure.
  • Knowledge of Opera PMS is a preferred requirement
Successful candidate must possess legal work authorization in Europe
ADDITIONAL INFORMATION
Type of work: Full time
Location: Milan, Italy
Department: Lifestyle
Languages: English, Italian
Contratto di lavoro: Tempo pieno, Tempo determinato
Durata contratto: 6-12 mesi
Benefit:
  • Mensa aziendale
  • Sconti sui prodotti o servizi dell'azienda
Disponibilità:
  • Orario flessibile
  • Turni
Retribuzione supplementare:
  • Maggiorazione lavoro festivo
  • Quattordicesima
  • Tredicesima
Esperienza:
  • Guest Communication Agent: 1 anno (Obbligatorio)
Lingua:
  • Inglese (Obbligatorio)
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