Italy Job Openings
Ecolab
IT Support Specialist - Fixed Term Contract 12 months
Verona
FULL TIME
August 23, 2024
This position requires a strong technical background, excellent communication skills, and the ability to solve complex IT issues efficiently. The selected candidate will have the opportunity to advance to a more senior role after a period of time based on performance and experience.
Key Responsibilities:
- Technical Support: Provide Level 2 IT support to resolve complex hardware, software, and network issues for end-users within the organization.
- Incident Resolution: Diagnose, troubleshoot, and resolve IT-related incidents and service requests in a timely manner conforming with the ITIL process, ensuring minimal disruption to daily operations.
- User Training: Offer training and guidance to end-users on how to use various hardware and software solutions effectively.
- Asset Management: Maintain an accurate inventory of IT assets, including desktops, laptops, printers, and other peripherals, and ensure proper allocation and tracking.
- Software Deployment: Assist with software installations, updates, and configurations as needed.
- Network Support: Collaborate with the network team to address network-related issues, install, and maintain equipment ensuring stable connectivity and data security.
- Documentation: Create and update IT documentation, including user guides, knowledge base articles, and standard operating procedures.
- Security Compliance: Ensure that all IT activities comply with security policies, data protection regulations, and best practices.
- Vendor Management: Coordinate with external vendors and service providers for technical support and equipment procurement.
- Collaboration: Participate locally and globally with other team members and support functions on IT-related projects and activities.
The ideal candidate will have well developed skills in the following areas:
- Strong knowledge of Windows and IOS operating systems, Microsoft Office, and common business software applications.
- Familiarity with Active Directory and other domain administration tools (AD, Azure/Entra, Intune/Auto Pilot, SCCM, Cyber Ark, etc.)
- Experience with remote support software (Bomgar)
- Knowledge of VOIP technologies and software (Cisco Unified Call Manager/Jabber)
- ITIL frameworks and Incident logging systems (Service Now).
- Printer Logic & Safe Q or other printer management platforms
- Troubleshooting skills for hardware, software, and network issues.
- Customer-centric attitude and the ability to work well under pressure.
- Excellent communication, interpersonal and presentation skills.
- Excels in collaborative team environments while also demonstrating the ability to work independently with equal effectiveness.
What You'll Need:
- Demonstrable years of IT experience including technical customer support role.
- Fluent English and Italian
- Physical residence in Verona or nearby places as daily office presence is essential to the role
Our Commitment to Diversity and Inclusion
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. Our goal is to fully utilize minority, female, and disabled individuals at all levels of the workforce. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
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