Minimum Seniority

Technical

Commercial

Quality Assurance

Administration

Main responsibilities

• Assisting in the management and resolution of Level 2 incidents and issues within client's IT/OT systems, architectures, and business applications
• Providing technical support for IT/OT systems, primarily focusing on the IT component, within industrial production systems and architectures
• Collaborating with specialised technicians from industrial automation manufacturers
• Contributing to the management of situations and issues related to data quality and the configuration/access of resources linked to regulated production
• Contributing to the update of project documentation.
• Collaborating in the management of change requests within the client's IT/OT infrastructure
• Operating in compliance with the client's quality guidelines and manuals (both specific to IT/OT and general), with particular attention to security

Essential requirements

• Passion and curiosity for the IT world
• Great attention to detail
• Knowledge of collaboration platforms (e.g., MS Teams, MS Outlook, Google Mail) and productivity tools (e.g., MS Office, Google Documents)
• Understanding of spreadsheet functionalities
• Basic knowledge of operating systems
• Familiarity with computer networks
• Ability to read and interpret a schedule
• Outstanding interpersonal and communication skills
• Ability to adapt to dynamic environments and collaborate in a multidisciplinary context
• Problem-solving attitude and self-directed learning capability
• Basic knowledge of the English language (B1)
• Teamwork and independent work orientation

Nice to have

• Basic knowledge of project management methodologies;
• Understanding of industrial production processes;
• Familiarity with programming and interaction with databases
• Proficiency in recording and documenting completed activities
• Ability to create technical documents such as manuals, reports, and intervention reports
• Good proficiency of English (B2)