Italy Job Openings

Nestle Operational Services Worldwide SA

Omnichannel Performance Manager

Assago

FULL TIME

October 23, 2024

We are the Nestlé Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestlé. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the world’s most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers' own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit www.nespresso.com.

Nespresso
Coffee is at the heart of everything we do, and consumer satisfaction is why we do it.
At Nespresso, we revolutionize the world of coffee every day to create a positive impact and help improve people's lives and the environment around us.
Working at Nespresso means being part of a diverse community that shares values of inclusion and diversity, all driven by the goal of creating a positive impact on people and nature.

Position Snapshot

Nespresso Italy, Milan HQ (Assago)
Nespresso welcomes people with disabilities
Permanent Contract
>3 years of experience in business performance management and project management
Proven experience in business analysis and experience to bring conclusions to actionable plans
Strong experience in Partnership Management
Excellent interpersonal and communication skills
Good understanding of ecommerce and retail logics
Fluent Italian and English
Experience in retail will be a plus

Position Summary
Reporting directly to the B2C Commercial Director, you will enable the B2C business by doing analyses, driving proposed activities to improve sales performance across channels, and providing business support. You will as well take care of the project management and implementation of commercial/marketing initiatives in the B2C channels.

A Day in the Life of an Omnichannel Excellence Manager:

Project management: Manage and deliver multi-channel projects by developing plans, ensuring adherence to budget, schedule, and scope, communicating with stakeholders, and coordinating with departments like Marketing and Finance
Drive proposed activities, provide other business support and implementation of commercial initiatives: Drive traffic and sales through online and offline channels by collaborating with marketing, supporting business processes, implementing commercial initiatives, aligning internal communications and representing all channels within the MBP team
Third Party Management: Manage and monitor Third Party Providers to ensure compliance with brand standards, drive service improvements, and provide input on contracts and Service Level Agreements
Management Team Responsibilities: Drive business results through tactical decisions, budget management and cross-department collaboration, while supporting the Director in optimizing investments and operational processes.
People & Performance Management: Attract and retain talent, foster team collaboration, set clear performance goals, and build a positive, safe working environment that aligns with Nespresso culture and values.

What will make you successful?

Proven experience in business analysis
Good knowledge of forecasting models to ensure accurate predictive analysis and planning
Excellent interpersonal and management skills
Ability to manage multiple tasks in a fast-paced and growing environment

Only cvs submitterd in English will be considered.

Nestlé is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more? Visit us at www.nestle.com.

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