Italy Job Openings
DeLonghi
SAP SUPPORT EWM
Turin
September 18, 2024
SAP SUPPORT EWM
Job Responsibilities
We are open to considering a full remote placement, a smart working placement with a foothold at our new coworking space in downtown Turin, or a placement at our Treviso HQ.
In the Application team, reporting to the SAP Support Manager, he/she will have a responsibility in the AMS field (Assistance Maintenance Service).
- Providing support for SAP MM, WM and EWM Module, troubleshoot and resolve issues & requests within targeted SLA;
- Act as point of contact to analyze and fix application and system issues, ensuring SAP services are available and reliable to meet business expectation;
- Manages incidents reported by user and follow-up promptly;
- Working closely with different teams (ex: basis, abap, functional) to ensure issues and requests are addressed timely;
- Assist business users in gathering requirement and preparation of Change Request application;
- Prepare functional specification and carry out necessary review with business and functional team;
- Carry out Unit Test, System Integration Test, and its related documentation;
- Support user in carrying out User Acceptance;
- Test Participate in deployment to production and post deployment support;
- Update system documentation and training documents/user manual;
- Provide training to users;
- Prepare internal presentation and proposal whenever necessary.
Job Profile
- Master Degree in Computer Science Engineering, Telecommunication Engineering, Management Engineering or Computer Science;
- Minimum of 3 years of relevant experience of SAP MM/WM/EWM module in a Company and/or in a consulting firm.
- Experienced SAP MM/WM/EWM module configuration skill;
- Understanding of ABAP language;
- Service Management;
- Organization;
- Process Management;
- Good interpersonal and communication skills;
- Ability to work independently on assigned projects and activities with agreed deadlines;
- Flexibility, curiosity and willingness to be involved in a challenging, dynamic and inspiring environment;
- Problem solving;
- Team working;
- Fluent in English;
- Availability to travel in Italy and abroad.
- Open to a full remote way of working
- We have just opened a co-working space in downtown Turin: the ideal space for those who live nearby and want to combine smart working with conviviality
- Flexible time and one day-off per month
- Company restaurant
- Technical and soft training
- Job Rotation
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