Italy Job Openings

Docebo

Senior Cloud Operations & Support Engineer - SRE

Biassono

FULL TIME

November 18, 2024

Hey you! \u D83D\u DC4B Want to work for one of the fastest growing Saa S companies in the world? \u D83D\u DCC8

We’re building the next generation of learning software that companies like AWS, Netflix, Opentable and L’Oreal rely on to deliver training \u D83D\u DCBB We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners.

Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. \u D83D\u DC99

So what are you waiting for? Apply today! Join 900+ global Docebians and change the way people learn.

Are you ready to be a part of the learning revolution? \u D83D\u DE80

About This Opportunity:

As a Cloud Operations and Support (CO&S) Engineer, you’ll help manage the operational health of the Docebo learning platform, solving critical customer-facing issues by orchestrating the broader response of the Docebo product organization.

You will be part of a globally deployed CO&S team that is highly skilled in handling urgent customer issues, quickly diagnosing technical operational and/or product issues, and orchestrating the right response to mitigate and resolve problems. In-depth knowledge of how the Docebo platform is built and works (at the architectural and code level) is essential, as well as the ability to work and coordinate across multiple organizations (Support, Product, etc.).

This position involves on-call activities.

Reports to: Director, Cloud Operations and Support

Location: Biassono or Milan, Italy (Hybrid)

Responsibilities:

Manage Docebo Incident and Escalation process
Monitor metrics and develop ways to improve observability
Diagnose & troubleshoot service incidents & outages, with the capability to do urgent code fixes when needed on the various application services
Day by day operations to maintain and evolve the Docebo multi-tenant infrastructure
Build and maintain effective working relationships with colleagues, technical staff and customers to identify issues and opportunities
Work with tickets opened by the internal support team, incidents, problems and system changes
Keep your eyes and ears open for ways we can further streamline our development process
Perform periodic on-call duty maintaining the availability and performance of Docebo Platform

Requirements:

Previous experience with infrastructure management and operations
Good working knowledge of Linux and Docker and familiar with LAMP stack
Experience with AWS Cloud services
Experience with Bash or Python scripting
Experience with web application development using PHP/Javascript/Node or any programming language
Experience with CI/CD tools such as Gitlab CI
Familiar with application performance monitoring tools like Datadog, New Relic
Familiar with Docker orchestrators such as Amazon ECS or Kubernetes
Familiar with Git
Ability to solve issues with clear methods while knowing when to take intuitive leaps

Benefits & Perks \u D83D\u DE0D

Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
We Work partnership and “Work from Anywhere” program

Hybrid Office Model \u D83C\u DFE2

We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are “hybrid.” We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee’s needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.

About Docebo \u D83D\u DC99

Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top Saa S e-learning Solution, and are growing exponentially in the process.

Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today!

Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law.

Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations

(at) docebo.com. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.

It is preferable that you submit your CV in English. Thank you!

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