Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The position of Sales field support is within our IDDM-Japan located at Tokyo/Osaka. This role will Inspection equipment demonstration and usage support

This job description will be reviewed periodically and is subject to change by management.

RESPONSIBILITIES:

• Our main business is field support (60%) of our diagnostic equipment (gene testing equipment, etc.), regular maintenance (20%), and general repair (20%))
  当社の診断機器（遺伝子検査機器など）のフィールドサポート（6割）定期保守点検 (2割]) 修理全般 (2割])の実務を担当する
  
• Supporting the demonstration of inspection equipment and the safe and proper use of customers
  検査機器のデモンストレーションやお客様の安全で適正な使用をサポートする
  
• Our main mission is not only technical support, but also building good communication, building a relationship of trust with customers, and raising customer satisfaction and repeat operations.
  私たちの使命は、技術のサポートを通じてお客様との良好なコミュニケーション、信頼関係を構築し、お客様の満足度の向上と繰り返しの運用を行う
  
• Understand customer needs and issues and provide useful information solutions
  顧客のニーズと問題を理解し、有用な情報ソリューションを提供する
  
• Keep an eye on the trends of competitors, share information internally, and utilize various tools to improve the progress of business steps
  競合他社の動向を監視し、社内で情報を共有し、さまざまなツールを利用してビジネスステップの進捗を改善する
  
• Respond to complaints in accordance with the Abbott Division's procedures in accordance with the Pharmaceutical Affairs Law
  薬事法に基づくアボット部門の手続きに従って苦情に対応する

BASIC QUALIFICATIONS | EDUCATION:

• Academic background, college graduate, college of technology, graduate school
  学歴 大卒者、高等専門学校、大学院
  
• Qualification First-class driving license Ordinary car required
  第一種 運転免許普通自動車

PREFERRED QUALIFICATIONS:

• Experienced in testing equipment, medical equipment industry, service engineer preferential treatment
  検査機器、医療機器業界経験者、サービスエンジニア経験者 優遇
  
• PC skills (Exel, Word, Power Point, etc.)
  PCスキル（Exel、Word、Power Point等）

COMPETENCIES:

• Build good communication with customers through technical support
  技術的なサポートを通じて顧客との良好なコミュニケーションを構築できる
  
• Good communication within the company
  社内でのコミュニケーションを良好に行える

DO WORK THAT MATTERS
At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals.

We have an exciting opportunity for a Field Support within our Abbott Rapid Diagnostics business located at [Location – City, State]. In this role, you will [describe how the role adds value and the importance of the role to our organization].

Abbott Rapid Diagnostics (formerly Alere) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

About Abbott
At Abbott, we're committed to helping people live their best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world - in nutrition, diagnostics, medical devices and branded generic pharmaceuticals - that create more possibilities for more people at all stages of life. Today, 99,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve.

Examples of Requirements for Manufacturing Roles

• Must be able to read and understand safety signs and guidelines for equipment
• Must be able to work within warm and hot conditions while wearing safety clothing and equipment
• Must be able to lift 20 lbs consistently through a shift in order to safely move product from one production line to another
• Is able to identify defects on products quickly (either visually, audibly or by touching) in order to prevent defective products from being shipped to customers
• Can withstand strong odors and fumes in the working environment (within contained spaces due to air controls) throughout the day
• Can operate manual tools and semi-automated and automated pneumatic, mechanical and electrical equipment; computer and hazardous materials. Possible exposure to Blood borne pathogens and chemicals.
• Is able to do the following movements: [pushing, pulling, climbing, kneeling, stooping, bending, squatting, standing] [occasionally or frequently] for long periods of time [mandatory overtime / extended work /shift work]

Additional Branding for Recruitment
Use the DO WORK THAT MATTERS subhead (use Calibri font, bold in all caps). And, add a headline statement below it (use Georgia font, in sentence case). Finally, add a value statement paragraph below the headline statement. For headlines, value statements, and an example, refer to the information below.
headlines
Bring Your Passion to Life
Love your job, love your life
value statement (examples)
At Abbott, diverse ideas, perspectives, and expertise allow us to create the life-changing solutions that help people live healthier lives. In 150 countries and with businesses spanning nutrition, diagnostics, medical devices, and branded generic pharmaceuticals, Abbott offers you enormous opportunities to explore your interests and help you achieve your career and personal goals. Explore opportunities to achieve the extraordinary in your career. Get started today by searching job openings and submitting your resume for consideration. Abbott offers you enormous opportunities to achieve your career and personal best. Through our diverse work in nutrition, diagnostics, medical devices and pharmaceuticals, you can have a life-changing impact on the world.
For more examples or assistance, please ask TA Practice Center for Assistance.
Example
The following illustrates the combination of the DO WORK THAT MATTERS subhead, the headline below it, and an accompanying value statement.