Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. As a service-oriented organization, we never waver in our commitment to our Corps.

This position is located at Club Iwakuni. Candidates selected for this position will serve as a Catering Manager.

This position is NOT classified as World Wide Hire and does NOT offer housing allowances, relocation assistance, or cost of living allowances.

This vacancy may also be eligible for the following Employee Benefits/Incentives.

401(k) Retirement Plan with up to a 5% employer match.
NAF Pension Plan that is portable to other qualified government agencies. (May be eligible to buy back military service time).
International medical and dental insurance (on/off base).
Inexpensive life insurance covers up to 3x your annual salary.
Short Term Disability Insurance up to 60% of your salary.
Up to $10,000 a year for Tuition Assistance up to graduate level.
Leave Donation Program for life's emergencies.
Professional training and development curriculum in technology and leadership.

Major Duties

Develops, plans and implements special catering/programmed events such as command functions, cultural events, balls, airshows in coordination with General Manager, Corporate Chef, and other MCCS departments such as Special Events.

Works with a variety of patrons, both civilian and military, to meet the needs of each patron. Meets with clients to ascertain banquet requirements such as proposed dates, projected number of guests in attendance, and type of occasion being celebrated. Provides information regarding the type of services offered (e.g., room layout, seat chart, decorations, specialized menus, entertainment options, etc.). Coordinates catering contracts for customers, plans menus, draws up room layouts, writes seating charts and receives appropriate form of payments. Ensures that the events are kept within a set budget. Must maintain a client record and contract file ensuring privacy and is responsible for all audits on catering operations. Follows-up with client evaluation of services rendered. Promotes catering program marketing plan and prepares private party brochures and advertising material as well as conducting customer surveys on programs. Collaborate with all responsible managers to ensure all food and beverage needs are met and rooms are not double booked.

Manages operations of all catering events that take place within MCCS or offsite by club personnel. Manages wait, bar, and janitorial staff assigned to the banquets in coordination with relevant managers and supervisors. Assures patron satisfaction by resolving complaints and other customer issues. Trains support staff for following all procedures necessary for the execution of the banquets and writes schedules for banquet support staff. Ensures all contracts meet appropriate cost of goods and cost of labor for each event.

Develops the catering budget and ensures budget guidance is met on all events. Establish catering prices and menus concepts in coordination with General Manager and Club Executive Chef. Reviews the effectiveness of each item and makes changes when needed.

Works with Advisory Boards to develop and implement new activities with the community that enhance the quality of life aboard the installation. Responsible for analyzing entire catering operations and ensures operation is running efficiently and profitably. Prepares operations/program event briefs and presents them to senior leadership as needed.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise.

Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment.

Develops and ensures implementation of an activity safety program in accordance with the Base Safety Program. Conducts safety meetings at least quarterly. Advises employees of available safety regulations, instructions, materials and equipment. Promptly reports workplace accidents to the Human Resources Office. Ensures safety training is provided to employees. Complies with OSHA standards and takes action to correct unsafe or unhealthy working conditions. Ensures employees understand safety infractions that can result in disciplinary actions, and follows through with appropriate action. Ensures minimal loss of duty by complying with "Return To Work" program initiatives, and following up on employee wellbeing.
Performs other related duties as assigned.

Qualifications

1. Four years of experience that demonstrates knowledge of standardized mess/club or comparable food service and beverage practices, procedures, and pricing.
2. Ability to coordinate with various workstations to satisfy customer catering and party requirements.
3. Skills to assist customers in planning delivery of services.
4. Ability to supervise.
5. Knowledge of methods and procedures for purchasing required food products, including proper storage to prevent spoilage and pilferage.
6. Ability to prepare reports and complete simple contractual arrangements.
7. Proficient knowledge of cash handling procedures and sales operation in club or related environment.
8. Knowledge of Microsoft Office software and applications including Microsoft Word, Excel, Access, and Power Point.
9. Ability to prepare contractual agreements. Knowledge of Caterease Software desired.
10. Ability to supervise and provide work direction to subordinate employees and resolve problems or dispute within the activity.
11. Ability to communicate effectively both verbally and in writing with customers, using proper tact, diplomacy and professional customer service.

This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Must be able to obtain and maintain a low-risk, non-sensitive Tier-1 background investigation with favorable eligibility as required.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum.

How To Apply

All applications must be submitted online via the MCCS Careers website:

Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement.

Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status.

Required Documents:

• Education/certification certificate(s), if applicable.
• If prior/retiring military, DD214 Member Copy/Statement of Service
• PCS Orders and Family Entry Approval (Military) OR Sponsor's Letter of Employment (Civilian)
• If you have prior federal employment, please submit your most recent Personnel Action Report (PAR), SF-50, SF3434, SF2545, or paperwork that is equivalent to the others listed.

LEGAL IMMIGRATION STATUS RESPONSIBILITY

**NOTE (1) In regards to your current legal residence status in Japan, it is your responsibility to maintain legal residence status and take necessary steps to retain a current Visa up until you are employed with MCCS and issued SOFA status.

**NOTE (2) For applicants with Japanese permanent residency status; in accordance with USFJI 36-2611, para. 4.2.2.1., the individual is not entitled to acquire double residency status in Japan. SOFA status will be granted once you take an action to relinquish Japanese permanent residency.

Closing Statement

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/No Fear Act.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.