Japan Job Openings
The Hong Kong Inclusion Platform
Client Management Associate- Tokyo, Japan
FULL TIME
October 20, 2024
Company Profile
Our client is an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. They achieve this through a unique combination of digital platforms, end-to-end clearing and execution services, personalized support, and deep expertise.
They provide access to 36 derivatives exchanges, 175 foreign exchange markets, nearly every global securities marketplace, and various bilateral liquidity venues. Their services support clients throughout the entire trade lifecycle—from consulting and on-the-ground intelligence to best execution and post-trade clearing, custody, and settlement. This comprehensive approach allows our client to help clients leverage the global markets ecosystem to meet their business objectives through a single trusted partner.
Currently, our client serves over 30,000 commercial, institutional, and payments clients, along with more than 295,000 retail clients across over 140 countries. Clients utilize their institutional-grade digital platforms, high-touch service, and market intelligence to explore trading opportunities, make efficient investments, manage market risks, and enhance business performance. Their relentless focus on client success has fostered long-term relationships built on guidance, integrity, transparency, and trust.
Job Purpose
Client Management Associates are responsible for addressing client inquiries accurately and promptly through phone, chat, and email. Associates apply procedural knowledge and guidelines to client interactions while developing and managing client relationships. As part of a highly motivated team building the brand in Japan, you will gain experience in a high-performing culture with opportunities for career growth in a global Fortune 500 company.
General Duties:
- Handle trading inquiries and client issues via phone, email, live chat, and face-to-face interactions.
- Provide client support by answering inbound calls and emails regarding accounts, policies, services, and available products.
- Execute Spot FX, CFD, and Equity trades while providing quotes.
- Work in a fast-paced, dynamic environment by assisting clients and delivering solutions-focused results.
- Facilitate the opening of new accounts for potential clients interested in our platform and support existing customers.
- Bachelor’s degree in Marketing, Business, or a related field.
- Native Japanese speaker with fluent English skills.
- Previous experience in an international company is a strong plus.
- Strong attention to detail with an emphasis on accuracy and timeliness.
- Excellent listening, written, and verbal communication skills.
- Approachable, flexible, dependable, and conscientious.
- Strong computer and typing skills; representatives will typically navigate through 4-5 software systems simultaneously.
- Keen interest in the investment and financial services sectors.
- Fresh graduates are welcome to apply
雇用形態: フルタイム, 契約更新あり
給与・報酬: 6,500,000円 - 8,000,000円 年収
New Job Alerts
Looking for similar job?
The Hong Kong Inclusion Platform
Client Management Associate (6.5 to 8 million annually), based in Tokyo
FULL TIME
October 7, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Client Management Associate, Tokyo, Japan, (6.5 to 8 million yearly)
FULL TIME
October 10, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Client Management Associate (6.5 to 8 million annually), in Japan
FULL TIME
October 13, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Client Management Associate, Tokyo Japan
FULL TIME
October 14, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Client Management Associate - Tokyo, Japan Based
FULL TIME
October 16, 2024
View Job DescriptionSee What’s New: The Hong Kong Inclusion Platform Job Opportunities
The Hong Kong Inclusion Platform
French Translator, 20-25k - (in HK)
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Influencer ME - Spanish Proficient - in HK
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Sales Assistant - (Driving License Required), HK - up to 23k
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Cross-Asset Solutions Structurer (International Markets) - (at HK)
FULL TIME
November 6, 2024
View Job DescriptionThe Hong Kong Inclusion Platform
Assistant Marketing Manager - up to 45k - (at HK)
FULL TIME
November 6, 2024
View Job Description