Japan Job Openings
Uber
Identity Operations Program Specialist
August 16, 2024
About the Role
- Support the Identity Team by making identity verification at Uber operational and measurable by delivering consistent, reliable, transparent, and cost-effective agent operations across our global network.
- Prioritize safety and growth at a global scale by building and optimizing cost-efficient identity verification processes for identifying risky actors and limiting unnecessary friction for safe earners.
- Support and monitor the document operations for Japan and South Korea; making sure multiple teams have all tools and information required to meet quality and productivity targets.
- Create or improve existing processes through data analytics, footprint migrations, processes and policy updates and roll outs, reporting improvements, process standardization and keeping track of plans, quality and timelines for such activities.
- Own the feedback loop across teams for Docs Operations in assigned markets with the regional BPOs/COEs, designing effective ways to identify roadblocks or issues in the rollout and implementation of policies and processes as well as provide solutions to address those.
- Estimate work efforts, define milestones and manage resources accordingly, while driving adherence and compliance with deadlines on deliverables.
- Track progress, understand dependencies, communicate status to upper management and stakeholders, and facilitate and coordinate schedules for different local or regional requests.
- Proactively work to remove obstacles and enable forward momentum and progress. Manage issue escalations and provide support to teams balancing competing priorities.
- You will also need analytical skills to be able to solve problems that may come up during a typical workday. You will be analyzing data and making decisions regarding operations and processes on a regular basis.
- Proficiency in English and Japanese
- Background in Operations Management and Program Management
- Project management experience.
- Exceptional, written and verbal communication skills
- Data analytics skills, experience with working with large datasets.
- Ability to prioritize and work with tight deadlines acording to business requirements.
- Proficiency in productivity tools (email, calendar), Google Suite and project management tools (Asana)
- Bonus points: Ability to work in SQL
- Experience working in a highly detail-oriented environment, demonstrating a high degree of diligence and accountability
- Exceptional stakeholder management skills - Confident presenting feedback and findings to Senior stakeholders, able to handle arguments and negotiations
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