Summary

Posted: Apr 30, 2024

Role Number:200548165

Imagine what you could do here! The people here at Apple don’t just build products - they craft the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. We have a wonderful opportunity for a highly motivated individual to support our Apple Pay Business Operations, across the whole stack of Apple Pay services such as transit, in-store payments, online payments, loyalty programs and more. Based in Tokyo, this is an opportunity to work with an amazing group of people to deliver outstanding Apple device experience to millions of customers. The role will be responsible for handling day-to-day Apple Pay operations such as data analysis, payment / billing, customer support and fraud risk management. The role will also work in collaboration with cross-functional regional and worldwide Apple teams, external agencies and partners such as banks, payment card issuers, transit operators, payment networks, loyalty schemes and many more. We believe the role would place you in a highly-energized environment with some of the most passionate and creative individuals in the industry where you would be inspired to share your years of experience along with providing extraordinary support for the team Join us and help us leave the world better than we found it!

Description

- Support and drive execution of business operations in Japan and Korea, such as launch readiness planning, testing, reporting, billing, as well as fraud risk management - Track and report on key performance metrics and current business trends, and use these results and analysis to support business development and initiatives - Propose and implement areas of improvements for operational excellence to keep up with evolving and diversified business requirements - Collaborate with partners on technical and operational issue resolution to support partner onboarding and maintain quality customer experience post-launch - Contribute to building deliverables for critical business meetings including periodic / ad-hoc business reviews

Key Qualifications

• Strong analytical problem solver with the attention to detail to be able to drive issues to root cause and operate seamlessly between highly detailed technical concepts and broader strategic business needs
• Ability to see the big picture and comfortable with ambiguity; flexibility to adapt to change and respond quickly to emerging priorities
• Exceptional interpersonal skills; thrives in highly collaborative projects, effective at building consensus, and comfortable engaging across internal and external partners
• Curiosity and creativity in analyzing processes and identifying improvements to accommodate business needs
Proficiency in using sophisticated data and information to provide commercial insights that empower the team to drive business

Education & Experience

BA/BS degree or equivalent qualification in a relevant field

Additional Requirements

• Proficient oral and written communication skills in both Japanese and English (and preferably Korean)
• Passion for new technology and innovation; experience in payments industry and/or relevant ecosystems is a plus
• Apple is an Equal Employment Opportunity Employer that is committed to inclusion and diversity. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.