仕事内容:
Kanazawa Tours is a dynamic and growing tour company specializing in guided tours across Kanazawa, Shirakawago, Takayama, Gokayama, and other popular destinations in Japan. We focus on creating memorable, culturally rich experiences for visitors from all over the world, with a commitment to high-quality service and personalized tour experiences.
About the Job:
The Inbound Reservations & Booking Support Officer plays a key role in the operational side of our tours. This position involves managing incoming tour reservations, ensuring smooth communication with both clients and guides, and supporting the logistics of each tour. Your role will help ensure that every guest enjoys a seamless experience, from booking to the tour itself.
If you have a passion for organization, communication, and the tourism industry, this role is a great opportunity to contribute to the success of a company that’s committed to delivering top-notch experiences for travelers. Whether it's helping a guest schedule a private tour or coordinating with guides to make sure everything runs smoothly, you'll be at the heart of what makes Kanazawa Tours exceptional.
アピールポイント:
At Kanazawa Tours, our vision is to provide travelers with an unforgettable journey through Japan's cultural and historical treasures. We aim to be the leading tour company in the region, known for our exceptional customer service, local expertise, and personalized experiences. Our team is passionate about sharing the beauty and traditions of Japan with the world.
Workplace Environment:
We pride ourselves on fostering a supportive and collaborative workplace. As part of our team, you’ll join a diverse group of professionals who are dedicated to delivering outstanding service. The work environment is fast-paced and dynamic, with a strong focus on teamwork, open communication, and continuous improvement. Our office is a place where creativity and problem-solving are encouraged, and everyone is empowered to contribute to the company's success.
If you’re someone who values collaboration, thrives in a detail-oriented role, and is excited about working in a vibrant tourism environment, Kanazawa Tours will be an excellent fit for you!
求める人材:
Required Skills, Experience, and Qualifications:

• Language Proficiency: Fluent in English with strong written and verbal communication skills.
• Customer Service Experience: Previous experience in customer service, hospitality, or the tourism industry is highly preferred.
• Organizational Skills: Ability to manage multiple bookings and tasks simultaneously, with excellent attention to detail and time management.
• Problem-Solving: Ability to handle unexpected issues and provide solutions quickly and efficiently.
• Tech-Savvy: Proficiency in Microsoft Office (Word, Excel) and experience using booking systems or CRM software.
• Communication Skills: Clear and professional communication with clients, partners, and team members, both over the phone and via email.
• Team-Oriented: Ability to work effectively in a team and support others to achieve common goals.
• Adaptability: Flexibility to handle changing schedules or tour arrangements and willingness to learn new skills as needed.
• Passion for Tourism: A strong interest or background in tourism, and a desire to help create memorable experiences for travelers.

勤務時間・曜日:
Work Schedule and Hours:

• Working Days and Hours: This is a full-time position, with 5 working days per week. Standard working hours are 8 hours per day.
• Weekend Work: One weekend day (Saturday or Sunday) is required each week. On weekends, you are permitted to work from home, with a weekday off provided in exchange.
• Overtime: Overtime is generally not required but may occur during peak periods or in case of urgent tasks or bookings or team meetings.
• Work Style: This role is primarily based in our office, but remote work is allowed on weekends.

休暇・休日:
Weekends and Holidays:

• Weekends: Employees are required to work one weekend day (Saturday or Sunday) each week, with the flexibility to work from home on that day. A weekday off will be provided in exchange.
• Annual Holidays: Employees are entitled to a set number of paid annual leave days, which will be detailed in the employment contract. These days can be taken at the employee's discretion, subject to approval.
• Special Leave: The company offers a special leave system for significant life events (such as marriage, bereavement, or medical emergencies). Requests for special leave should be communicated to management as soon as possible.

勤務地:
Work Location:

• Primary Work Location: The main office for this position is located in Kanazawa. Employees will primarily work from this office during standard working hours.
• Multiple Workplaces: Occasionally, employees may be required to work at different locations for events, training sessions, or meetings. These requirements will be communicated in advance.
• Business Trips: Employees may have opportunities for business travel to collaborate with partners or attend industry-related events. All travel expenses will be covered by the company, and advance notice will be provided for any trips.

アクセス:

• Nearest Station: The closest station to our Kanazawa office is Kanazawa Station.
• Public Transportation:

Bus: Several bus routes service the area, providing convenient access to the office. Check local schedules for specific routes and timings.

• Bicycles and Walking: The office is accessible for those who prefer to bike or walk.
• Parking: Please note that there is no free parking available for employees in the Tokyu Square area.

待遇・福利厚生:

• Contract Period: This is a full-time permanent position with an initial 3-month probationary period.
• Compensation: Salary is based on experience and skills, and will be discussed and agreed upon during the hiring process.
• Social Insurance: Employees are eligible for social insurance coverage, including health insurance, pension plans, and employment insurance, as per Japanese labor laws.
• Benefits:Annual Leave: Employees are entitled to 15 days of paid annual leave, which can be taken at their discretion, subject to prior approval.
• Special Leave: The company offers special leave for significant life events (e.g., marriage, bereavement).
• Professional Development: Opportunities for training and development will be provided to enhance skills and career growth.

その他:
Additional Information:

• Interview Process: Candidates will undergo a structured interview process, which may include an initial online screening followed by one or more in-depth interviews with management and team members. We may also conduct skills assessments relevant to the role.
• Start Date: The start date for the position will be determined based on the completion of the interview process and any required documentation.
• Notification: Candidates will be notified of their application status within a couple of days after their interview.

雇用形態: 正社員
給与・報酬: 190,000円 - 250,000円 月給
通勤の可否:

• 石川県 金沢市 (必須)

学歴:

• 専門学校 (必須)

職歴:

• 訪日旅行手配業務: 1年 (望ましい)

言語:

• 英語 (必須)
• 日本語 (望ましい)

資格と免許:

• 就労ビザ (必須)