Japan Job Openings
Schneider Electric
IT Infrastructure Support
October 15, 2024
Job Description
- Involves all processes related to requirements, analysis, planning, deployment and ongoing operations management and technical support of IT Infrastructure.
- Provide IT operation support and end user support of L2 level.
- IT service management Ticket management ; meet the service quality KPI, SLA.
- Incident and problem management and Escalated ticket handling
- Monitor and manage incidents and request tickets, and execute management protocols. End user Ticket lifecycle management.
- Infrastructure management in Japan. Server, Network implementation and maintenance.
- Coordinate with external vendors for service to location infrastructure components such as workstations, servers, storage devices, network printers, phone systems, etc.,
- Ensures the continued reliability, availability, and stability of the infrastructure. Works independently or as a team in troubleshooting and problem-solving assignments.
- IT Operation related Project delivery (ex. IT modernization etc)
- Deploy global initiatives project to local.
- IT Asset management
- Manage IT operational compliance checks and asset protection.
- IT server room management. Daily monitoring BDIC disaster recovery plan, closely collaboration with facility team.
- End user communication & announcement – Viva engage, email
- IT Operation risk mgmt. (ex. Izumiotzu Server room replacement (EOS))
- Conduct end user training
Qualifications
Requirements & Quantifications
- +5 years Infrastructure hands on experience (Network, Server).
- User Support Experience
- +3 years related experience in IT infrastructure related field.
- Business Level of English and Japanese Native or very fluent
- Speed/response for incident
- Strong technical and troubleshooting skills
Primary Location: JP-27-Osaka
Other Locations: JP-13-Tokyo
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