Japan Job Openings
Uber
Lead, Regional Programs and Innovation, APAC CommOps
October 30, 2024
About the Role
The Lead for Regional Programs and Innovation will drive key strategic initiatives across APAC Community Operations (APAC Comm Ops), which focuses on delivering top-tier global customer care. This role involves managing complex global and regional projects by leveraging strategic thinking, program and stakeholder management. Positioned to introduce global innovations to APAC and showcase APAC initiatives on a global scale, this role also supports Japan's Customer Experience (CX) team in reaching their ambitious targets. The role calls for strong decision-making, critical thinking, and a data-driven approach, alongside excellent problem-solving, time management, business planning, and cross-functional leadership. You should be able to work with and communicate effectively with stakeholders at all business levels.
What You'll Do
The Lead for Regional Programs and Innovation will drive key strategic initiatives across APAC Community Operations (APAC Comm Ops), which focuses on delivering top-tier global customer care. This role involves managing complex global and regional projects by leveraging strategic thinking, program and stakeholder management. Positioned to introduce global innovations to APAC and showcase APAC initiatives on a global scale, this role also supports Japan's Customer Experience (CX) team in reaching their ambitious targets. The role calls for strong decision-making, critical thinking, and a data-driven approach, alongside excellent problem-solving, time management, business planning, and cross-functional leadership. You should be able to work with and communicate effectively with stakeholders at all business levels.
What You'll Do
- Lead the rollout of key global initiatives in APAC and scale APAC-led initiatives for the global organization.
- Deliver end-to-end solutions for high-impact initiatives critical to APAC Comm Ops success.
- Support annual and bi-annual strategic planning for Japan, including contributions to global product and tech roadmaps.
- Support Japan's CX team in delivering top-tier experiences efficiently and continuously innovate.
- Identify and address operational gaps, enhancing processes to improve efficiency across APAC Community Operations.
- Create executive-level presentations to align Uber's leadership and ensure initiatives support broader customer support goals.
- Provide strategic insights and leadership on unprecedented challenges.
- Manage a team of Strategy & Planning Associates and Program Specialists.
- Bachelor's degree in Business / Economics, or other quantitative fields
- Minimum 8 years of work experience, of which 4 years of strategy or operations consulting or in-house consulting or transformation experience
- 2-3 years direct people management experience
- Experience in communicating with and presenting to senior leaders
- Experience collaborating and influencing others in a cross-functional team environment
- MBA, Master's degree in Economics, Business, Finance, or other quantitative fields
- 8+ years of prior work experience in program management including 1-2 years experience at the Project Leader / Engagement Manager level at a top-tier strategy & operations consulting firm
- Demonstrated ability to own and execute on multiple major strategic projects / programs
- Experience with business planning or budget processes
- Highly structured and detail oriented approach to work
- Experience with ambiguity in a fast-paced environment
- Advanced Excel / data analysis skills
- Advanced Power Point / presentation skills
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