弊社について About Us

業務内容 Job Description

【English follows Japanese】
当求人は「Officer, Guest Service」という、
いわゆるホテルの窓口でもあるフロントのお仕事です。
※勤務地は東京・横浜・大阪・京都・福岡より選択が可能です

「フロント」および「コンシェルジュ」のお仕事に従事していただきますので
チェックイン/アウトの対応は勿論のこと、会計・予約業務、メール・お電話の対応、
周辺の観光地や交通機関のご案内などが主になります。

少しずつ慣れてきた段階で
・アップセルインセンティブ
・ASR(会員制度)インセンティブ
等、自身の報酬に還元される仕組みも整えておりますので
是非とも様々なことにチャレンジしてみてください。

また、様々な機会にてお話しさせていただきますが
弊社には豊富なキャリアパスがあります。
業界を広い視野で見ていただくためにも、
入社後の経験を通して成長し、様々な部署や仕事にチャレンジし
理想とするキャリアを是非とも実現してください。

The Officer, Guest Service assists the daily guest service operations, working with members of the team to create a pleasant and lasting atmosphere that enables residents' satisfaction. He/She performs room check-ins and check-outs for guests, handles room reservation requests, and attends to guests' enquiries, requests, as well as concerns and feedback with professionalism to promote a positive first impression.

Manage front office operations
- Perform room check-ins and check-outs for guests
- Handle room reservation requests for call-in or walk-in guests
- Coordinate with housekeeping function to track and maintain accurate room status information
- Promote accommodation packages, loyalty programmes and food and services offerings to guests
- Perform cashier-related functions and guest account billing
- Generate and check reports for accuracy
- Handle incoming calls to address guests' requests or route calls to the relevant channels for follow-up

Drive service and operational excellence
- Adhere to personal grooming and hygiene standards to project a professional image
- Attend to guests' enquiries and requests to address their needs
- Handle guests' concerns and feedback to ensure guest satisfaction
- Gather guest satisfaction levels and feedback on front office services for continuous improvement
- Provide feedback and ideas to improve front office operations and enhance guest experience

Manage operational risks
- Comply with data protection regulation and organisational security procedures for guest registration and credit and cash transactions
- Monitor activities in the lobby to identify and report suspicious characters, items and activities for appropriate follow up
- Assist in the execution of response and recovery actions during emergency situations

求める人物像 Requirement

【English follows Japanese】
-英語、日本語（双方中級以上）
-ホテル業界およびホスピタリティに関する強い関心
-日本国籍もしくは日本での就労が認められているビザをお持ちであること

-English & Japanese (Intemediate and above)
-Have a strong interest in the hotel industry and hospitality
-Have Japanese nationality or the right to work in Japan