Orlin & Cohen Orthopedic Group is the premier and fastest-growing orthopedic practice on Long Island, providing comprehensive care that helps thousands of our neighbors live more active lives, free from pain. Orlin & Cohen is one of the largest orthopedics practices in the region, with over 19 offices in Nassau and Suffolk Counties, Queens, and Staten Island, we have been in business for more than 25 years and have over 1,200 dedicated healthcare employees in our care. Team members enjoy competitive salaries, exceptional medical benefits, and generous PTO provided through our affiliate, Northwell Health.
We are looking for a candidate to strengthen and grow their reception career with our Physical Therapy department by joining our Patient Access Services Team!
Full Time Opportunity!
The following schedule is REQUIRED for the position

• Monday - Thursday (10am-6:30pm), Friday (9am-5:30pm)
• In person position - Lynbrook location

*Trainees welcome!!
**Medical office experience preferred, PT medical office experience is a strong plus!
Responsibilities:

• Heavy phone work
• Efficiently answer patient inquiries by providing general information, scheduling, rescheduling, or canceling their appointments, etc. via phone
• Document all accounts, update patient demographics, and create medical records
• Ability to build rapport with patients
• Must maintain a high level of professionalism and quality customer service
• Coordinate with the team working through a checklist calling patients to schedule appointments across all Long Island rehab locations.

Qualifications:

• HS Diploma /GED Required; College Degree Preferred
• Previous experience in customer service and/or a call center is required.
• Healthcare background is a strong plus
• Interest or background in Physical Therapy/Rehabilitation is a plus
• Bilingual Spanish (Preferred not required)
• Ability to prioritize, multitask, and management time effectively
• Must be reliable and dependable
• Must be able to work in a fast-paced and growing environment
• Must have a positive, welcoming, and a professional demeanor
• Ability to work within a team and independently
• Excellent written and verbal communication skills a must

Dress Code:

• Navy blue scrubs REQUIRED (business casual attire permitted during training period - approx. 3 weeks)

** three weeks of paid in-person call center training, will be provided before starting on our phones.**
This job description is subject to revision at the discretion of the company.
Thank you for your interest in working with Orlin & Cohen!
*The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, budget and internal equity).**
*We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you have any questions, email us at OC-Recruiting@Orlin Cohen.com
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Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Overtime
• Weekends as needed

Application Question(s):

• Please describe your previous experience in customer service.

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Medical office: 1 year (Required)
• Data entry: 2 years (Preferred)

Ability to Commute:

• Lynbrook, NY 11563 (Required)

Work Location: In person