Program Associate, Central Insurance Program (Mayor's Office of Operations)

The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. New York City Mayor Eric Adams is head of the executive branch of New York City's government. Previously, Mayor Adams has served the people of New York City as an NYPD officer, state senator, and Brooklyn borough president. The Adams’ administration is leading the fight to serve the people of the greatest city in the world, ensuring delivery of efficient and effective services, working to make New York City’s economy stronger, reducing inequality, improving public safety, and making the city more affordable that meets the needs of all New Yorkers. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities visit our careers page.

The Team You’ll Work With:
The Mayor’s Office of Operations (Ops) works to make NYC government more effective and efficient. We are responsible for managing and coordinating multiagency initiatives and using data to help the City make informed policy decisions and strategic, targeted investments. We oversee the daily operations of City agencies, coordinates City initiatives, and assists agencies in improving service quality and in measuring performance to provide greater accountability. For more information about the Office of Operations, please visit www.nyc.gov/operations.
The Central Insurance Program (CIP) provides insurance for approximately 500 nonprofits at operating in a wide array of locations, including office-based settings, client service facilities, and, in some cases, off-site locations.

Currently, CIP’s portfolio of insured nonprofits consists of programs of the Department of Youth and Community Development (DYCD), which includes the Summer Youth Employment Program (SYEP) and receive general liability, workers’ compensation, and disability insurance. The portfolio also has NYC Services which utilizes Workers’ Compensation and disability insurance.

The Problems You’ll Solve:
The Program Associate will provide high-level counsel on complex insurance policy issues, planning, and implementation. They will support CIP by handling requests and ensuring proper administration of insurance coverage and claims. They will also in helping to augment existing systems in order to improve efficiency of processes and record retention.
Responsibilities will include, but are not limited to:
Insurance Administration

• Handling and processing Certificates of Insurance (COI) documents for the Department of Youth and Community Development’s (DYCD) approved vendor/provider contracts and providing proof of coverage.
• Verifying and validating vendor eligibility with the New York State Workers Compensation Board (NYSWCB).
• Maintaining accurate records, by fiscal year, of approximately 5,000 insurance documents issued annually.
• Processing the insurance broker contracts.

Claims Administration

• Supporting the CIP workflow in the following functions:

o Tracking all insurance claims and ensuring compliance with protocols.
o Processing incident reports with various insurance carriers.
o Reviewing, several times annually, claims against insurance carriers, to monitor volume and address any issues.

Systems Augmentation

• Document existing processes for CIP, and update procedures for DYCD when program changes are made; identify opportunities for improvement and increased efficiency.
• Recommend improvements to existing systems or recommend design for new system(s).

PREFERRED SKILLS

• Bachelor’s Degree plus four years full-time professional experience, or Master’s Degree plus two years full-time professional experience, or equivalent lived and professional experience.
• Highly organized and detail-oriented; ability to work independently.
• Experience maintaining detailed and accurate records; ability to maintain a high level of accuracy, transparency, and accountability in all work product;
• Demonstrated follow-through, ensuring requests are managed to completion;
• Experience with systems documentation with a mind for seeing the documented process from multiple perspectives;
• Ability to embrace and comprehend new technologies and software, and pioneer solutions to improve operational efficiency;
• Experience with relational databases a plus (e.g. MS Access, Airtable, Quickbase);
• Strong knowledge of Microsoft Office products such as Word and Excel.
• Interest in urban issues and/ or previous experience working in government a plus.

TO APPLY:
Please go to cityjobs.nyc.gov and search for Job ID#: 680507

ADDITIONAL INFORMATION
To best serve the City we represent, MOCS seeks individuals from a variety of backgrounds who can bring different perspectives to contribute to the work of the office. MOCS also seeks candidates who want to contribute to a work environment that values teamwork, inclusion and respect.

Mayor’s Office of Contract Services is an equal opportunity employer. Mayor’s Office of Contract Services recognizes the unique skills and strengths gained through military service. Veterans and service members of the U.S. Armed Forces are strongly encouraged to apply. Special accommodations provided to applicants with disabilities. Please contact MOCS Disability Service Facilitator at disabilityaffairs@mocs.nyc.gov or 212-298-0734 to request an accommodation. No other phone calls or personal inquiries permitted.

WORK LOCATON
253 Broadway
New York, NY 10007