Travel Experience Counselor II
- (240000G0)

Travel Experience Counselor II
CWTSato is seeking a Travel Experience Counselor II for our Camp Zama location. As a Travel Experience Counselor l I, your mission will be to “Deliver the Perfect Trip” to sustain optimum results for our clients and for CWTSato.
As the U.S. military and government division of (CWT), CWTSato is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.


As a Travel Counselor II, you will perform the following:

• Sabre GDS required and 2 years’ experience

• Provides consultative customer support services to our Military and Government clients via multiple channels

• Create or modify International/Domestic reservations for clients to include air, hotel, car, and rail. Minimum of 80% of transactions should be multi-segment, multi-destination international itineraries.

• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation

• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares

• Escalates more complex problems to more experienced staff

• Assignments include both routine and non-routine work

• Support one or more accounts.

• Interact with traveler or travel arranger and provide first level of support for customer service. Troubleshoot and document technical issues within the booking system.

• Utilize CWT preferred vendors to maximize profit and ensure compliance with the clients’ travel policy.

• Follow CWT procedures, guidelines, and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.

• Adhere to CWT standards in delivering customer service including telephone etiquette and follow prescribed customer service escalation procedures.

• Use available resources to stay informed of current domestic and international affairs.

• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.

• Perform other duties as assigned.

Qualifications:

• Must be a US Citizen or must have a permit to work in Japan for non-Japanese citizen

• Strong verbal and written communication skills

• Good travel industry knowledge and international experience

• Skilled in GDS and other booking tools used by CWT

• High School diploma

• 2+ years of experience working in a customer service environment that includes 2+ years as a Travel Counselor preferably international booking experience

Primary Location Zama-shi

Work Arrangement Office - Client

Employment type Standard

Job Family Travel Counselors

Scope Country

Travel No

Shift Day Job

Organization TX_Military & Government

Job Posting Nov 6, 2024