Kuwait Job Openings

Burhan Technology Computer Co. W.L.L.

Sales & Support Executive

Kuwait City

FULL TIME

October 13, 2024

Job Type: Full time Remote job
Job Industry: Jewelry
Job Location: Egypt
We are urgently seeking to hire a talented Arabic- English speaking Sales & Support Executive from Egypt to join our growing Jewelry sales team. As a remote Sales & Support Executive, you will play a crucial role in providing exceptional customer service/support to our dear customers.
Job Responsibilities:
  • Maintaining long-lasting relationships with existing customers through exceptional after-sales service.
  • Assist customers with placing jewelry orders, tracking shipments, and managing returns and exchanges specifically related to jewelry items, ensuring accurate and timely information is provided.
  • Advising Customers on suitable product selection based on their needs and specifications.
  • Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process.
  • Following up on sales inquiries that are made by potential customers through website chats, emails, and calls.
  • Stay focused with current Jewelry market trends and competitors to identify improvements or recommend new products.
  • Identify and resolve customer complaints, problems, and issues related to jewelry purchases promptly and efficiently, ensuring customer satisfaction and retention.
Requirements:
  • Minimum 3 to 5 years of Jewelry Sales experience is required.
  • Verbal and Written fluency in Arabic and English languages is mandatory.
  • Proficiency in all Microsoft office applications and customer relationship management (CRM) software.
  • Preferably candidates who were Kuwait residents earlier or who knows the Kuwait market.
  • Remote Work Skills: Comfortable working remotely and possessing strong self-discipline, time management, and organizational skills to thrive in a remote work environment.
  • Familiarity with different types of jewelry, materials used, gemstones, and jewelry sizing. Ability to learn and keep up to date with jewelry trends and terminology.
  • Self-motivated, goal-oriented and must have the desire to deliver results.
Job Type: Full-time
Experience:
  • Jewelry Sales: 2 years (Required)
  • Customer Support: 2 years (Required)
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