Kuwait Job Openings
Ooredoo Group of Companies
Senior Executive, L1 Managed Services
Kuwait City
August 17, 2024
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role
Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.
Key Accountabilities and Activities
-
First point of contact for incident management, fault handling, and change management
-
Responsible for the monitoring of the NOC and Customer's operations
-
Assist in other activities and projects as needed
-
Create tickets with adequate priority code after conducting first diagnosis
-
Follow-up on open tickets resolution time and status
-
Apply Standard Operation Procedures
-
Assign tickets to appropriate second level support groups, vendors or Customer
-
Utilize excellent customer service skills and exceed customers' expectations
-
Attend Operations and B2B division meetings as required.
-
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
-
Attend Training Programs, Courses, and Seminars, conferences, vendor meetings, User Groups and presentations.
-
Other duties as directed by the Operations Manager.
-
Computer and Communications Engineering Degree or equivalent
New Job Alerts
NOV Inc.
Invoicing Coordinator (O&G, Invoice collection) (Kuwaitisation)
FULL TIME
September 20, 2024
View Job Description
Raytheon
Missile Disassembly Assembly Tech Assist Lead-Kuwait -
Kuwait City
FULL TIME
September 19, 2024
View Job DescriptionLooking for similar job?
Ooredoo
Senior Executive, Help Desk / FastTelco Subsidiary of Ooredoo
Kuwait City
FULL TIME
August 21, 2024
View Job Description
Neo Technologies
Senior Product Manager Based in Kuwait Office
Kuwait City
FULL TIME
August 22, 2024
View Job Description
Quick Services LLC
Senior-All Source (OSINT Focused Intelligence Analyst) Kuwait
FULL TIME
August 25, 2024
View Job Description
EY
International Tax Advisory - Consultant / Senior Consultant / Assistant Manager - Kuwait
Kuwait City
August 15, 2024
View Job Description
Al-Sayer Group
Career Opportunities: Senior Auditor, Internal Audit (13611)
August 14, 2024
View Job DescriptionTalent Pal
Senior Accountant - One Tech Capital LLC
Kuwait City
August 30, 2024
View Job DescriptionSee What’s New: Ooredoo Group of Companies Job Opportunities
Ooredoo Group of Companies
Executive, Community Sales/ Phono Subsidiary of Ooredoo Kuwait
Kuwait City
August 22, 2024
View Job Description
Ooredoo Group of Companies
Senior Specialist, Brand
Kuwait City
August 22, 2024
View Job Description
Ooredoo Group of Companies
Specialist, CSR & Sponsorships
Kuwait City
August 22, 2024
View Job Description
Ooredoo Group of Companies
Project Manager, PMO/ Fast Telco Subsidiary of Ooredoo Kuwait
Kuwait City
August 21, 2024
View Job Description
Ooredoo Group of Companies
Manager, Core & VAS Planning
Kuwait City
August 17, 2024
View Job DescriptionNew Job Alerts
NOV Inc.
Invoicing Coordinator (O&G, Invoice collection) (Kuwaitisation)
FULL TIME
September 20, 2024
View Job Description
Raytheon
Missile Disassembly Assembly Tech Assist Lead-Kuwait -
Kuwait City
FULL TIME
September 19, 2024
View Job Description