Kuwait Job Openings

Ooredoo Group of Companies

Senior Executive, L1 Managed Services

Kuwait City

August 17, 2024

The Company
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world by 2020.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team - and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Role
Attend to customers at the Retail Store by handling enquiries, providing information on, and selling Ooredoo Telecom products and services.
Key Accountabilities and Activities

First point of contact for incident management, fault handling, and change management
Responsible for the monitoring of the NOC and Customer's operations
Assist in other activities and projects as needed
Create tickets with adequate priority code after conducting first diagnosis
Follow-up on open tickets resolution time and status
Apply Standard Operation Procedures
Assign tickets to appropriate second level support groups, vendors or Customer
Utilize excellent customer service skills and exceed customers' expectations
Attend Operations and B2B division meetings as required.
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.
Attend Training Programs, Courses, and Seminars, conferences, vendor meetings, User Groups and presentations.
Other duties as directed by the Operations Manager.

Qualifications

Computer and Communications Engineering Degree or equivalent

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