Kuwait Job Openings
Akima, LLC
Service Desk Administrator (IT Help Desk) - Camp Buehring, Kuwait (Secret Clearance Required)
Al Jahrā'
October 4, 2024
- Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner
- Assists the IMO with daily functions of computer, network and software management for the site and all users
-
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues
-
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting
-
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets
-
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk
-
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007
-
Troubleshoots all other site authorized software with IMOs and users
-
Creates logon and email accounts using Microsoft Exchange Server and User Manager
-
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration
-
Works within a small continuous improvement focused team
-
Tracks and documents work performed to allow accurate reporting of all Service Desk activities
-
Completes all tasks and assignments as requested by Supervisors and Management
-
Performs other duties and assignments as required
- Must be a US citizen with an active Secret clearance, or higher level, security clearance
-
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment
-
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver’s Permit (IDP), valid U.S. driver’s license, and the ability to successfully pass a police clearance check and medical qualifications
-
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver’s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver’s license, medical qualifications, self-identify current visa sponsor & employer, and a copy of your Civil ID and/or work visa
-
You must be able to meet all health requirements, including but not limited to, current and future vaccination requirements for infectious diseases such as COVID-19
-
Must be able to pass a details medical and dental exam
-
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas
-
Must have a working knowledge of Microsoft Office software
-
Demonstrated strong customer service skills are mandatory
- Excellent interpersonal skills are required
-
Requires candidates to adhere to Do D 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:-
IAT Level I Baseline:
-
Comp TIA A+ CE, Network+ CE, SSCP, CCNA-Security, CND, or a higher level (IAT II/III) compliant certification.
-
Computing Environment (CE):
-
Comp TIA: Server+.
-
Microsoft: 365 Certified: Modern Desktop Administrator Associate.
-
Microsoft: MCSA: Windows 10.
-
Microsoft: MCSA: Windows Server 2012.
-
Microsoft: MCSA: Windows Server 2016.
-
Microsoft: MCSE: Cloud Platform and Infrastructure.
-
Microsoft: MCSE: Enterprise Devices and Apps.
-
Microsoft: MCSE: Private Cloud 2012.
-
Microsoft: MCSE: Server Infrastructure 2012.
-
Microsoft: MCT: Certified IT Professional.
-
Microsoft: MCT: Certified Systems Administrator.
-
Microsoft: 365 Certified: Endpoint Administrator Associate.
-
Microsoft: 365 Certified: Enterprise Administrator Expert.
-
Microsoft: 365 Certified: Messaging Administrator Associate.
-
Microsoft: 365 Certified: Modern Desktop Administrator Associate.
-
Microsoft: 365 Certified: Security Administrator Associate. Microsoft: Certified: Azure Administrator Associate.
-
Microsoft: Certified: Azure Database Administrator Associate.
-
Microsoft: Certified: Azure Security Engineer Associate.
-
Microsoft: Certified: Azure Solutions Architect Expert.
-
Microsoft: Certified: Identity and Access Administrator Associate.
-
Microsoft: Certified: Information Protection Administrator Associate.
-
Microsoft: Certified: Security Operations Analyst Associate.
-
Microsoft: MCSA: SQL 2016 Database Admin.
-
Microsoft: MCSA: SQL 2016 Database BI Development.
-
Microsoft: MCSA: SQL 2016 Database Dev.
-
Microsoft: MCSE: Core Infrastructure.
-
Microsoft: MCSE: Database Management and Analytics.
-
Microsoft: MCSE: Productivity Solutions Expert.
-
New Job Alerts
American International School of Kuwait
Junior .NET Software Developer
Kuwait City
FULL TIME
November 10, 2024
View Job DescriptionCHOCOMLET RESTAURANT LLC
Commis Chef (Tandoor and Grill)
Kuwait City
FULL TIME
November 10, 2024
View Job DescriptionAspire web company
Trading Accounts administrator
Kuwait City
FULL TIME
November 10, 2024
View Job DescriptionBurhan Technology Computer Co. W.L.L.
Category Specialist - Gadgets & Mobile Phone
Kuwait City
FULL TIME
November 10, 2024
View Job Description
Looking for similar job?
Baker Hughes
Service Delivery Coordinator-Pressure Pumping (Kuwait)
Al Aḩmadī
FULL TIME
August 31, 2024
View Job Description
Grand Hyatt Kuwait City
GUEST SERVICE OFFICER - CONCIERGE (ARABIC SPEAKER)
Kuwait City
FULL TIME
August 27, 2024
View Job Description
BLS International
Customer Service Executive
Kuwait City
FULL TIME
August 18, 2024
View Job Description
The English Education Providers Group, Kuwait
Customer Service Hotline Operator
As Sālimīyah
FULL TIME
August 25, 2024
View Job DescriptionSee What’s New: Akima, LLC Job Opportunities
Akima, LLC
Service Desk Administrator (IT Help Desk) - Camp Buehring, Kuwait (Secret Clearance Required)
Al Jahrā'
November 8, 2024
View Job Description
Akima, LLC
Service Desk Administrator (IT Help Desk) - Camp Buehring, Kuwait (Secret Clearance Required)
Al Jahrā'
November 8, 2024
View Job Description
Akima, LLC
Service Desk Administrator (IT Help Desk) - Camp Arifjan, Kuwait (Secret Clearance Required)
Kuwait City
November 5, 2024
View Job Description
Akima, LLC
Service Desk Administrator (IT Help Desk) - Camp Arifjan, Kuwait (Secret Clearance Required)
Kuwait City
November 5, 2024
View Job Description
Akima, LLC
Service Desk Administrator (IT Help Desk) - Camp Arifjan, Kuwait (Secret Clearance Required)
Kuwait City
November 2, 2024
View Job DescriptionNew Job Alerts
American International School of Kuwait
Junior .NET Software Developer
Kuwait City
FULL TIME
November 10, 2024
View Job DescriptionCHOCOMLET RESTAURANT LLC
Commis Chef (Tandoor and Grill)
Kuwait City
FULL TIME
November 10, 2024
View Job DescriptionAspire web company
Trading Accounts administrator
Kuwait City
FULL TIME
November 10, 2024
View Job DescriptionBurhan Technology Computer Co. W.L.L.
Category Specialist - Gadgets & Mobile Phone
Kuwait City
FULL TIME
November 10, 2024
View Job Description